**Description** SAIC has an immediate opening for an **IT Support Analyst** for the Headquarters Air Force Deputy Chief of Staff for Strategic Deterrence and Nuclear Integration, Executive Services Division (AF/A10E). Work will be performed in the **Arlington, VA area (Pentagon)** and at **Joint Base Anacostia-Bolling, DC** . Responsibilities include: + Supporting the following helpdesk activities: + Establish, update, and track phone calls, emails, and all helpdesk inquiries to document trouble calls and requests. Document individual trouble calls, requests, and resolution. + Provide information, updates, and notifications on the status of systems (downtime and resolution) to the end-users. + Identify and troubleshoot system problems due to design and implementation constraints. + Identify and implement workarounds to resolve system problems. + Provide support to ensure the availability of system resources (e.g., workstations, printers, scanners, Video Teleconferencing (VTC), fax machines, phones/secure telephone equipment (STEs), and peripherals). + Provide operational system administration support services. This includes: + Integrate and provide support and training such as standard desktop configuration (SDC), CACs, CAC readers, enterprise applications pushes, and any compliance issues. + Work with outside agencies to troubleshoot server problems (hardware, operating system, and application/services related problems). + Conduct computer-related in-processing of all new AF/A10 personnel. + Coordinate work requests with other Government organizations for communication modifications in support of AF/A10 organizational changes. + Ensure functional communities of interest systems, servers, workstations, peripherals, communications devices, and software are on-line and supported + Provide overall support to AF/A10 telephone, telecommunications systems, and AV communications. + Maintain, monitor, and update AF/A10 telephone number database and organization rosters. + Analyze, develop, implement, maintain, document, and modify web-based applications. + Assist AF/A10 by performing the following Automated Data Processing Equipment (ADPE) Custodian Support duties: + Perform equipment custodian duties for ADPE to include maintaining and updating account paperwork for assigned equipment and managing all additions, deletions, transfers, turn-ins, and Reports of Survey (ROS). + Coordinate all requests for new equipment. + Support the maintenance and repair of all AF/A10 equipment to include computers, printers, scanners, laptops, AV equipment, and other IT systems. + Ensure all accountable equipment is labeled using appropriate stickers (asset tag, classification, etc.). All equipment shall be disposed of IAW AF guidance. + Support Emission Security (EMSEC).The Contractor shall assist AF/A10 in ensuring classified information is prevented from being compromised. + Provide the records management oversight necessary to ensure all AF record- keeping requirements, electronic and paper, are IAW AFI 33-322, Records Management and Information Governance Program; AFI 33-364, Records Disposition--Procedures and Responsibilities; AF Records Information Management System Records Disposition Schedule (AFRIMS RDS). **Qualifications** **Required** **Education and Experience:** + Bachelor’s degree and five (5) or more years of related experience; Master’s degree and three (3) or more years of related experience. + Additional years of experience may be substituted in lieu of degree. **Required Clearance:** + Secret clearance required; Ability to obtain a Top Secret clearance required to obtain employment. + U.S. citizenship required. **Required Skills:** + Excellent oral and written communication skills. + Ability to work both independently and within a team. + Proficiency with MS Office products. + Knowledge of Department of Defense organizations and functions. SAIC accepts applications on an ongoing basis and there is no deadline. Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2500076 SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability