Description Support Center Technicians are key in diagnosing and resolving software and hardware issues or questions related our franchisees’ use of the Company’s proprietary and third-party software. You will be an integral part of a collaborative team that provides comprehensive franchisee support. Winmark Corporation is a premier, nationally recognized franchisor of over 1300 resale retail stores in North America, including Once Upon A Child®, Plato’s Closet®, Play It Again Sports®, Music Go Round® and Style Encore®. Skills Support, Troubleshooting, Customer service, Windows 10, Active directory, Help desk support, Technical support, Service desk Top Skills Details Support,Troubleshooting,Customer service,Windows 10 Additional Skills & Qualifications • Successful candidates are detail-oriented and must have excellent problem-solving skills, and strong verbal and written communication skills • Strong organizational and time management skills, with the ability to prioritize multiple cases and projects • Ability to build strong relationships in a collaborative, team environment • Previous customer service experience with ability to display a high degree of professionalism, confidentiality, tact, and diplomacy with franchisees • Must be available to work some nights, weekends, and holidays (rotated across staff) Experience Level Intermediate Level Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Plymouth,MN. Application Deadline This position is anticipated to close on Mar 16, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.