IT Support Center Manager
UIC Government Services and the Bowhead Family of Companies
Welcome page Returning Candidate? Log back in! IT Support Center Manager ID 2024-22007 Category Information Technology Location : Location US-VA-Dahlgren Minimum Clearance Required Secret Travel Requirement N/A Overview
and providing metrics for line management.Providing daily supervision and direction to staff who are responsible for phone and
in-person IT support to users.Ensuring Support Center staff performance, quality, and productivity.Planning and directing activities that provide customer services solutions and IT
support.Encouraging continuous improvement, involving others in planned process
improvement efforts and measures, and encouraging individuals to follow a
systematic improvement process.Giving technical and informational presentations, writing advanced documentation
and Standard Operating Procedures (SOPs).Adapting to emerging technologies.Professional and effective communication skills (both verbal and written) and
problem resolution skills between customers, team members, and line management.Independent problem solving skills, self-motivation and self-direction.Interacting with support services outside of the organization (such as the Navy
Marine Corps Intranet (NMCI)). Qualifications Bachelors degree required and eight to ten (8-10) years of relevant expeerience. Experience in IT services at a complex site (i.e., more than 100 computer
systems running multiple operating systems).Five (5) years of demonstrated experience leading a team.DoD 8570 IAT Level II certificationAbility to communicate effectively with all levels of employees and outside contactsStrong interpersonal skills and good judgment with the ability to work alone or as part of a teamStrong problem-solving skills and attention to detail
Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC’s Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant’s resume/application may be subject to verification.
Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.
UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/AA/M/F/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity Posters provided by OFCCP here.
All candidates must apply online at www.uicalaska.com, and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance (https://uicalaska.com/careers/recruitment/).
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs. Join our Talent Community!
IT SUPPORT CENTER MANAGER (VDEPT)
Bowhead seeks a IT Support Center Manager to join our team in Dahlgren, VA. The Support Center Manager will provide daily supervision and direction to staff who are responsible for phone and in-person IT support to users. The IT Support Center Manager is responsible for providing strong technical experience in providing technical solutions and support to hardware, software and operating systems in an inter-networked environment.
Responsibilities Using a ticket tracking system for tracking customer issues, resolution, ticket status,and providing metrics for line management.Providing daily supervision and direction to staff who are responsible for phone and
in-person IT support to users.Ensuring Support Center staff performance, quality, and productivity.Planning and directing activities that provide customer services solutions and IT
support.Encouraging continuous improvement, involving others in planned process
improvement efforts and measures, and encouraging individuals to follow a
systematic improvement process.Giving technical and informational presentations, writing advanced documentation
and Standard Operating Procedures (SOPs).Adapting to emerging technologies.Professional and effective communication skills (both verbal and written) and
problem resolution skills between customers, team members, and line management.Independent problem solving skills, self-motivation and self-direction.Interacting with support services outside of the organization (such as the Navy
Marine Corps Intranet (NMCI)). Qualifications Bachelors degree required and eight to ten (8-10) years of relevant expeerience. Experience in IT services at a complex site (i.e., more than 100 computer
systems running multiple operating systems).Five (5) years of demonstrated experience leading a team.DoD 8570 IAT Level II certificationAbility to communicate effectively with all levels of employees and outside contactsStrong interpersonal skills and good judgment with the ability to work alone or as part of a teamStrong problem-solving skills and attention to detail
Physical Demands:
Must be able to lift up to 10-20 pounds Must be able to stand and walk for prolonged amounts of time Must be able to twist, bend and squat periodicallySECURITY CLEARANCE REQUIREMENTS: Must be able to maintain a security clearance at the Secret level. US Citizenship is a requirement for this contract.
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Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeedApplicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC’s Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant’s resume/application may be subject to verification.
Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.
UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/AA/M/F/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity Posters provided by OFCCP here.
All candidates must apply online at www.uicalaska.com, and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance (https://uicalaska.com/careers/recruitment/).
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs. Join our Talent Community!
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