IT Support Engineer - India Reporting to the Service Desk Manager, the IT Support Engineer will assist with day to day help desk operations including resolving support requests, imaging workstations, and provisioning and training new users. Additionally, they will assist the full time IT staff with other projects as time permits. Responsibilities: + Assist with troubleshooting efforts for computer hardware and software + Help fulfill support requests from a wide variety of issues + Desktop installation and support for Windows 10 and Mac OS X corporate users + Assist with on-boarding of new users, including account provisioning and training + Work closely with the other IT team staff to effectively communicate issues and + recommendations + Shipping and receiving devices regionally + Occasional work outside normal working hours for special projects or critical outages + Requirements: + Technical knowledge of Windows 10 workstation operating systems. Able to troubleshoot network, print, and various Windows based issues. + Technical knowledge of Mac OS X, including the ability to troubleshoot network, print, and other MacOS based issues. + Experience with using Active Directory or Azure AD to create, reset passwords, and check attributes on User and Service accounts. Understanding of Active Directory security groups. + A good understanding of computer networking, with the ability to do basic troubleshooting on + PCs to determine whether issues are user hardware related, or corporate network related + Working or technical knowledge of MECM/SCCM + Experience with MS Office products (Word, Excel, Outlook) + Experience with Google Apps suite. + Experience with a ticketing system as an agent + Strong organizational skills, ability to track multiple issues + Strong communication skills (verbal and written) + Ability to work independently and as part of a team Knowledge of the following is a plus: VMware VCenter, IPSec VPNs, SSL VPN, RADIUS, 802.11x, Linux OS, Google Apps, Windows Server (2012,2016,2019), Cisco IOS, Powershell, JAMF Pro, ServiceNow What Makes Applause a Great Place to Work Applause is a world leader in digital quality testing. Since 2007, Applause has been the driving force in testing and digital quality innovation. Our expertise continues to help leading brands deliver quality digital products to their customers. Utilizing the skills of 1.5+ million testers in more than 200 countries and territories, Applause helps the world’s leading brands to deliver quality digital products and experiences to their customers on a global scale. With insightful, actionable testing results that can directly inform go/no go release decisions, we enable our customers to release digital products and experiences better, faster and with confidence. At Applause, living our core values - In it Together, Be Accountable, Create Value for Our Customers, Celebrate Authenticity, and Crush Your Goals - informs our choices as individuals, as teammates and in our everyday interactions with customers. Our values help to keep us on track to deliver the best outcomes, and to be the very best team we can. Embracing a culture of respect, authenticity and inclusion, we value and celebrate diversity. Together as one Applause Nation, we strive to enable professional opportunities for all employees. Please visit https://www.applause.com/life-at-applause to learn more about the employee experience at Applause Nation! Applause is a place where everyone belongs and where we believe everyone deserves the exceptional. Since our founding, we have continued to celebrate diversity and are committed to creating an inclusive environment. If you believe you require a reasonable accommodation under any of the legally protected characteristics, please click here to complete an accommodation request. Please note Applause will only review requests for applications that have been submitted. We will review your qualifications and follow up with you regarding your request if your qualifications meet our current needs. #LI-OB1