Description Responsibilities: Provide onsite and remote support for Executives and Administrative team Serve as the escalation contact for the Executive team and Assistants Front line of corporate technology, implementations, new technologies and preparing teams for use and supporting technologies through their lifecycle Resolve technical issues and challenges quickly and effectively with minimal disruption to the Executive team Enhance the technology experience of the Executives by showing them how to best use technology to deliver productivity and efficiency benefits Establish trust with the Leadership team by performing expert technical support while maintaining confidentiality and showing discretion Maintain confidentiality and privacy Continuously evaluate current and trending solutions and products to enhance the executive's productivity, needs, and expertise Analyze technology issues and trends, determine root causes and resolve Setup and monitor high-priority meetings utilizing collaboration and AV services. Lead resolution requiring multi-functional support, working closely with other support leads, operational and engineering staff, and other domain specialists to resolve issues Provide feedback, quality assurance, and user acceptance testing for technology products and services Manage own time to fulfill tasks efficiently, in the correct priority and to the required level of quality, within the context of the objectives supplied by manager Lead proactive Executive support program to ensure that end point equipment is always up to date and in top quality Regularly report on the state of Global Executives (client trending issues, ticket trends, etc.) to management Organize regular meetings and trainings sessions with Administrative team Experience: Bachelor’s degree or equivalent work experience Minimum of 5 or more years of experience supporting internal desktop systems software and hardware, application training, and overall incident ownership and management Three or more years working in support of desk side services with specific focus on supporting executive levels and their assistants Three or more years supporting Microsoft Desktop/Laptops devices and network connectivity Advanced knowledge of mobile devices Strong proficiency in verbal and written communication Excellent customer service skills and analytical troubleshooting abilities Strong verbal and written communication skills with the ability to communicate clear and concise information in technical and non-technical terms based on audience Excellent project and time management skills with the ability to manage expectations in a deadline-driven environment while balancing strategic projects with day-to-day accountabilities Ability to work well under pressure and support C Level Executives Excellent client facing skills and strong capacity to communicate and build trusted relationships Tenacious with good follow up and attention to detail May need some after hours work Ability to work well within a team environment and keep superior informed on all issues Requirements • Minimum of 3 years experience in a similar role as a Desktop Support Analyst • Proficient in Microsoft Exchange Server • Knowledgeable in operating systems including MS Windows 10 and Windows 11 • Experienced in working with Active Directory • Familiar with Ticketing System • Capable of using ServiceNow ITSM • Skilled in using MS Office 365 • Excellent problem-solving abilities • Strong interpersonal skills, capable of effectively communicating with a diverse range of individuals • Must be able to prioritize tasks and manage time effectively • Degree in Computer Science, Information Technology, or a related field preferred • Relevant certifications in IT support will be considered an advantage • Ability to work in a team environment and contribute to team goals • Exceptional customer service skills • Willing to keep up to date with the latest technology trends and IT best practices Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .