IT Support Engineer The outdoors is a big place, and just as it offers endless adventures, so does our company. Our IT team at Camping World ( www.campingworld.com ) is in need of a IT Support Engineer – to help support our growing RV Sales & Service business. This IT Support Engineer role will be responsible for answering, evaluating, and prioritizing incoming phone, email and in-person requests for technical support. The ideal candidate will have extensive experience troubleshooting both Windows PC and Apple Mac desktop applications, Microsoft Office Suite, Windows 10/11 OS and VDI. Responsibilities: + Install, troubleshoot, and monitor desktop hardware, OS and application software + Maintain accurate records of requests in our Service Desk application: ServiceDeskPlus + Manage network users through Active Directory, O365, Azure and Exchange according to corporate policy + Demonstrate initiative and ownership of assigned issues related to the team and internal clients + Perform other tasks as assigned Qualifications + Approximately 3+ years of experience in an advanced Technical Support role assisting end users that are both in person and remote + Previous Customer Service and/or Retail Technology related experience is strongly desired + Experience with ITSM ticketing and tools (e.g., Service NOW, Service Desk +, ZenDesk). + Innate interest and ability in troubleshooting End User Technical Issues + Wide range of experience in resolving issues with Windows PC and Mac operating system and hardware, network connectivity, printers, mobile devices, Email, conference system AV equipment, User Access Administration, New Hire onboarding, etc. + Ability to work at a high level of independence, utilizing resources with good judgement and a sense of urgency + Detail oriented with the ability to manage multiple issues/projects + Strong verbal and written communication skills, with the ability to communicate confidently and effectively to users at all levels of the business (C-Level Executive interaction included) + Ability to frequently lift, move and maneuver up to 50 lbs + Certifications (Preferred but not required): + CompTIA Network+, Server +, A+, Cloud+ Cisco Certified Network Associate (CCNA) + Microsoft Windows Server ** This position is not hybrid or remote. It will be in person onsite in the office Monday through Friday with start time of 8am/8:30am Eastern Time to end time of 4:30pm/5pm Eastern time. Location can be one of the following: Lincolnshire, IL; Greenville, NC; Englewood, CO; Chicago, IL. ** **Pay Range:** $29.30-$34.81 Hourly In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.