Who we are:
The Police Athletic League (PAL) of New York City is an independent youth development nonprofit organization and has been a vibrant and vital institution, serving as an effective, critical bridge between police and communities across all five boroughs of the City since 1914. PAL operates diverse programs for children as young as 2 years old to young adults. Programs include Head Start, after-school programs and summer day camps for elementary, middle and high school youth, and summer Playstreets. PAL also runs evening teen centers and college readiness programs, youth employment, and juvenile justice programs. Staying true to PAL’s roots, a cornerstone of our youth development strategy includes offering competitive and recreational sports for children of all ages. At PAL, we’re devoted to empowering communities and building the best places to work, and that goes for our own teams too.
Position Summary:
PAL is seeking an IT Support Engineer to support the day-to-day upkeep of computer systems and infrastructure. He or she will be responsible for a on-site support across all PAL’s NYC 17 locations for networked PCs, laptops, VOIP phones, PAL issues mobile phones, printers, PAL’s Microsoft Active Directory domain and hosted in Azure and locally, and troubleshooting various network devices including switches and routers. Additionally, PAL relies heavily on the Office 365 Suite online tools, to support both on-site and hybrid work for all staff. The IT support Engineer will work closely with the Operations team, PAL’s IT Business Partner providing enterprise managing IT services.
The IT Support Engineer will report to the Director of Operations.
What you’ll do:
Technical Support and Troubleshooting:
Install, configure and troubleshoot desktop and laptop hardware, peripherals, operating system and firm business software.
Serve as the primary contact to support internal company, end users, and IT operations
Troubleshoot, analyze, resolve, and accurately documents various technical problems and resolutions (i.e. software, hardware and company specific applications)
IT Administration and Maintenance:
Responsible for hardware and software inventory management and administration
Administration of Microsoft Exchange 365 and Active Directory
Assist with IT projects including new IT system implementations and upgrades
Apply analytical skills in order to solve complex technical problems and recommend alternatives
Support day to day administrative operations such as account management, application monitoring, and staff scheduling needed to maintain systems.
Coordinate with HR to support IT onboarding and off-boarding tasks for new employees including AD account management and IT equipment set up / provisioning
Troubleshoot and coordinate issues with PAL’s Internet Service Provider Vendors and other IT vendors.
IT Project Management and Customer Service:
Provide the highest level of technical support to employees locally and remotely
Establish and maintain effective working relationships with company staff, vendors, and IT business partners using strong customer service skills
Respond promptly and clear to any tickets submitted in PAL’s IT ticketing system and keep the ticketing information up to date.
Work closely with PAL management team & PAL’s IT Business Partner to assure seamless communication between computers and network-based systems and peripherals.
Continuously document IT operations process to assist with maintaining knowledge base
Performs other IT related duties as required
Compensation: The range for this role is $65,000 - $70,000 where the finalist falls in this range will be commensurate with skills and experience.
Benefits: PAL offers a comprehensive benefits package which includes health insurance, flexible spending account options, an employee assistance program, tuition reimbursement, pet insurance, life insurance, retirement savings options, a generous paid time off policy, training and more!
Location: In office presence is required at our headquarters located at 34 1/2 East 12th Street New York, NY 10003, in addition, travel locally within NYC to one to PAL office and community sites is required for both routine technical site visits and troubleshooting.
Start Date: February 1st, 2025
At the Police Athletic League, we seek people who are talented, creative and passionate to help create a more inclusive city and better futures for our youth. We’re devoted to empowering communities and building the best places to work, and that goes for our own teams too.
The Police Athletic League is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected characteristic including, but not limited to, an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy
Employment with PAL is contingent upon successful completion of all the Agency’s lawful pre-employment checks, which may include a background check.