IT Field Support Engineer – Dutch-speaking/ Nijmegen
What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.
At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, innovative, and successful. This is your chance to be part of the success story: we are looking for an IT Field Support Engineer to join our Infrastructure Services Team.
About Cognizant Infrastructure Services
Today’s customers want seamless, intuitive, and personalized experiences while they’re using products and services. The digital era is forcing companies like yours to transform through technology to stay relevant. Your business must be always on and your infrastructure must predict change before it happens, to act fast and put a smile on the faces of users.
Cognizant is helping you prepare for the digital era, with infrastructure services that are transforming the face of enterprises. We can help your business maximize the potential of automation and a software-defined data center (SDDC), by delivering services through a business-aligned Catalog model.
More information? Please visit
https://www.cognizant.com/cognizant-digital-systems-technology/infrastructure-services
About Role:
We are looking for an IT Field Support Engineer who is responsible for providing on-site technical support/solutions and maintenance for hardware, software, and networking issues which include troubleshooting, installing, and repairing IT equipment, ensuring minimal downtime and optimal performance of systems. The IT Field Support Engineer acts as a bridge between the IT department and end-users and will have a chance to support multiple customers across multiple locations.
Responsibility:
· This position will provide on-site technical support/assistance, potentially to various clients with multiple locations (Nijmegen, Gelderland and area close by)
· Diagnose and resolve hardware, software, and network issues for desktops, laptops, servers, printers, and other peripherals.
· Install, configure, and upgrade operating systems, applications, and hardware components.
· Regular maintenance of IT equipment to ensure optimal performance and longevity.
· Repairs and replacements hardware, including hard drives, memory modules, and other components.
· Ensure timely and efficient resolution of technical problems to minimize system downtime.
· Provide technical support and guidance to end-users on-site, addressing their IT-related queries and concerns.
· Provide training to end-users to know how to use and maintenance of IT equipment and software applications properly.
· Develop and maintain user documentation and guides for common IT tasks and troubleshooting procedures.
· Managing incidents and technical issues by logging, tracking, and resolving incidents and service requests using by using the ticketing system.
· Analyze issues and provide recommendations for long-term solutions.
· Collaborate with other IT teams to identify root causes and implement preventative
What do you bring?
· Experiences in IT support or IT Field Support Engineer
· Possess a strong background in Change LifeCycle Management IT Service Management and Incident Management.
· Strong experience in Windows, Macintosh, OS X Laptop Support End User Tools - Nexthink Incident Management Networking IT Service Management and Support Service Now with Windows environments.
· Fluent in Dutch and have a good communication skill in English.
· You have problem-solving skills and strong communication skills like working independently, have flexibility and enjoy traveling!
What we offer
· A competitive salary based on your qualities and experience.
· Access to Udemy, Cognizant Academy digital libraries for your continuous learning.
· NS business card to cover your commute expenses.
· 25 days of paid holiday per year.
· A laptop and a smartphone.
· A pension scheme.
· Organization driven by technology – we have a tremendous technology backbone.
· Open, ‘can do’ team spirit and international environment that encourages making your ideas reality!
Recruiter Contact Details
Please contact Opal Srithaporn at Thipsukhon.srithaporn2@cognizant.com for an elaborate explanation of the role.
Description of the Recruitment Process:
· Send your application via our Cognizant career website or apply via the apply button here on LinkedIn
· Conversation with the recruiter
· First technical interview
· Business interview
· Offer
Studies show that women and underrepresented groups tend to apply for jobs only when they fulfil 100% of the requirements. If this sounds like you, we would like to encourage you to reconsider and apply. The requirements listed above are guidelines and we welcome applications from candidates who may not meet all of them but are keen to develop their skills. We look forward to receiving your application.
Diversity And Inclusion At Cognizant
At Cognizant, we believe diversity and inclusion are at the heart of our ability to execute successfully and consistently over the long term. We recognize that our people are our most important asset. We strive to create an environment where all associates feel comfortable to be themselves, feel accepted and can therefore thrive both personally and professionally. We continue to drive D&I throughout our organization to unlock the insights, imagination and innovation of our associates, as well as reflect the diversity of our clients and communities. We are a Dutch and European Top Employer and continually drive employment recognition and engagement through employee friendly policies and affinity groups such as “Women Empowered”, “Embrace LGBTQ+” and “Race Equality Network”. For more information, see https://careers.cognizant.com/global/en/diversity-and-inclusion
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.