IT Support Engineer (First Line)
Progeny
IT Support Engineer (First Line)
DescriptionAs First Line Support Engineer, you will join our growing IT team to support team members with any IT issues, including network, hardware, and software problems. You will join a globally dispersed team of tech-minded individuals and be a point of contact for all internal team members for any daily issues. You will be the face of the IT department in this region, championing excellent service continuously.
You will be passionate about providing top tier assistance to your internal customers, with technical knowledge and skills to optimise our services. Reporting to the IT Support Team Leader, this is a dynamic role with the opportunity to learn from a wide range of skills within the team and develop within your career.
Key Responsibilities\nFirst Line IT support queries, being a point of contact for team members across the business via phone, email, or in person. \nTriaging tickets, reassigning, and prioritising them as needed.\nDiagnosing and resolving technical issues, including general hardware and software. \nWorking to SLA thresholds for incidents, requests and problems. \nConfiguring and installing new IT equipment and software, whilst keeping documentation and user guides up to date.\nCompleting IT inductions and training for new team members.\nEscalating issues when necessary to the relevant line managers.\n
Skills, Knowledge and Expertise\nExperience in an IT role ideally providing first line support or an IT helpdesk.\nGood working knowledge of Windows 10/11, Microsoft Office, Hardware Maintenance, and Microsoft AD/ADD/365 Admin Centre. \nGood general knowledge of IT and industry best practices (Level 2 or 3 National Extended Diploma in IT or equivalent is desirable).\nBasic network knowledge such as TCP/IP, DNS, DHCP.\nExcellent troubleshooting skills with the ability to problem solve quickly and autonomously.\nGood communication skills with the ability to explain technical subjects to non-technical users.\nAbility to work in a fast-paced environment, working both with the team and independently.\n
Please refer to our job description to review the responsibilities and person specification in more detail.
\nWe reserve the right to close this vacancy early if we receive sufficient applications. Therefore, if you are interested, please submit your application as early as possible.
Benefits\n30 days holiday plus public holidays\nWellbeing day\nBirthday holiday\nVolunteering day\nPrivate medical insurance, 24/7 digital GP and health advice\nEmployee assistance programme providing support for your mental and physical health\nGroup pension scheme\nLife assurance scheme\nEyecare vouchers\nFamily leave\nReferral scheme\n
Department: Technology
Employment Type: Full Time
Location: Leeds, UK
DescriptionAs First Line Support Engineer, you will join our growing IT team to support team members with any IT issues, including network, hardware, and software problems. You will join a globally dispersed team of tech-minded individuals and be a point of contact for all internal team members for any daily issues. You will be the face of the IT department in this region, championing excellent service continuously.
You will be passionate about providing top tier assistance to your internal customers, with technical knowledge and skills to optimise our services. Reporting to the IT Support Team Leader, this is a dynamic role with the opportunity to learn from a wide range of skills within the team and develop within your career.
Key Responsibilities\nFirst Line IT support queries, being a point of contact for team members across the business via phone, email, or in person. \nTriaging tickets, reassigning, and prioritising them as needed.\nDiagnosing and resolving technical issues, including general hardware and software. \nWorking to SLA thresholds for incidents, requests and problems. \nConfiguring and installing new IT equipment and software, whilst keeping documentation and user guides up to date.\nCompleting IT inductions and training for new team members.\nEscalating issues when necessary to the relevant line managers.\n
Skills, Knowledge and Expertise\nExperience in an IT role ideally providing first line support or an IT helpdesk.\nGood working knowledge of Windows 10/11, Microsoft Office, Hardware Maintenance, and Microsoft AD/ADD/365 Admin Centre. \nGood general knowledge of IT and industry best practices (Level 2 or 3 National Extended Diploma in IT or equivalent is desirable).\nBasic network knowledge such as TCP/IP, DNS, DHCP.\nExcellent troubleshooting skills with the ability to problem solve quickly and autonomously.\nGood communication skills with the ability to explain technical subjects to non-technical users.\nAbility to work in a fast-paced environment, working both with the team and independently.\n
Please refer to our job description to review the responsibilities and person specification in more detail.
\nWe reserve the right to close this vacancy early if we receive sufficient applications. Therefore, if you are interested, please submit your application as early as possible.
Benefits\n30 days holiday plus public holidays\nWellbeing day\nBirthday holiday\nVolunteering day\nPrivate medical insurance, 24/7 digital GP and health advice\nEmployee assistance programme providing support for your mental and physical health\nGroup pension scheme\nLife assurance scheme\nEyecare vouchers\nFamily leave\nReferral scheme\n
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