**DESCRIPTION** As an IT Support Technician I at United Musculoskeletal Partners (UMP), you’ll be a part of a collaborative team that is hyper-focused on providing a superior computing environment to our over 60 Care Centers and nearly 2,500 clinical and administrative staff. While your first job will be to support our end users as part of a highly collaborative swarming support model, you’ll have the opportunity to participate in a wide variety of projects such as building out new Care Centers, participating in M&A activity and improving our desktop automation services. **Principal Duties** • Responds to and resolves support requests across a wide variety of issues including Windows OS, Office365, iOS and Android Mobile devices, Intune, Thin and Zero Clients, printing, IP telephony, VMWare Horizon and others. • Closely monitors incoming issues via the incident management platform. Documents steps taken to resolve issues. • Adheres to established SLAs around incident resolution and escalation. • Assists with contributing new solutions to the knowledge base • Identifies opportunities to improve IT services and, in collaboration with the team, executes on those opportunities. • Takes part in projects as assigned which may include desktop refreshes, new office build outs, Care Center onboarding or advanced projects led by the UMP IT team. • Participates in a 24x7 on call rotation for off hours support **Education and Experience** • Associate's degree in information technology or related field and at least one year of related experience. • Superior listening as well as written and oral communication skills. Ability to plan and organize one’s own work. • Must be able to work creatively, calmly, flexibly and under tight deadlines in order to respond quickly and positively to shifting/multiple demands and opportunities. • In depth, up to date technical knowledge and hands on experience in at least two of following areas: Microsoft Windows, Microsoft Office, Microsoft Intune, Desktop Computing Hardware and peripherals. Knowledge of Athena or other EHR systems a plus. • Ability to exercise independent judgment and creative problem-solving techniques in a highly complex environment using leading-edge technology and or/integrating diverse technology applications. • A willingness to travel across the Denver Metro area, a valid driver’s license and reliable vehicle is required. **Pay Information:** $55k to $65k/annually **REQUIREMENTS** **Company:** United Musculoskeletal Partners **Job Type:** Full-time **Address:** 660 Golden Ridge Rd, Golden, CO, 80401