**DESCRIPTION** *** This is an on site opportunity in the Dallas-Fort Worth area, with ability to travel to UMP locations as needed. *** As an IT Support Engineer L4 at United Musculoskeletal Partners (UMP), you’ll be a part of a collaborative team that is hyper-focused on providing a superior computing environment to our over 60 Care Centers and nearly 2,500 clinical and administrative staff. While your first job will be to support our end users as part of a highly collaborative swarming support model you’ll also act as the escalation point to the L1 & L2 engineers on the support team. You’ll also have the opportunity to participate in a wide variety of projects such as building out new Care Centers, participating in M&A activity and improving our desktop automation services. **REQUIREMENTS** ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned) + Responds to and resolves escalated support requests across a wide variety of issues including Windows OS, Office365, iOS and Android Mobile devices, Intune, Thin and Zero Clients, printing, IP telephony, VMWare Horizon, meraki networks and others + Work with Regional Leadership and IT Ops team-members on Problem Records and small scale projects to improve operational stability and introduce new technologies to the business + Adheres to established SLAs around incident resolution and escalation + Assists with contributing new solutions to the knowledge base + Helps with the training and development of junior support staff + Identifies opportunities to improve IT services and, in collaboration with the team, executes on those opportunities + Participates in a 24x7 on call rotation as an escalation point for critical issues and off hours support KEY COMPETENCIES + Experience with project work and independent accomplishment of assigned tasks + Expanded knowledge of networking and system administration tools and practices in a support capacity + Detail oriented, natural ability to pay close attention to details + Willingness to come in and take ownership of various technology platforms and recommend procedural requirements and supporting documentation + Demonstrate strong interpersonal, analytical, and problem-solving skills + Proven collaboration skills, works with a sense of urgency, and prioritizes action items + Ability to work independently in a fast-paced environment + Ability to travel to work with practices when required QUALIFICATIONS + Associates Degree in information technology or related field and at least five years of related experience or equivalent combination of education and work experience + Certifications and ServiceNow experience are not required but are a plus + Superior listening as well as written and oral communication skills + Willingness to roll up your sleeves and be as hands on as necessary to get the job done in a collaborative, high energy environment **Company:** United Musculoskeletal Partners **Job Type:** Full-time **Address:** 7999 W Virginia Drive, Dallas, TX, 75237