IT Support Engineer (Second Line)
Progeny
IT Support Engineer (Second Line)
DescriptionProgeny is currently entering an exciting phase of growth and succession, which has led to an investment in the expansion of our IT Team. As our business becomes more technology-driven, we are looking for an experienced Second Line IT Support Engineer to join our team in Leeds. In this dynamic role, you will support a wide range of team members with any IT issues and support the IT Team in maintaining Progeny’s IT network, servers, and security systems which are critical to our continuous growth.
\nReporting to the IT Support Team Leader, you will collaborate, organise, and maintain crucial elements of Progeny’s infrastructure to ensure it is effective in supporting our teams to deliver world-class client service. Utilising your excellent interpersonal skills, you will serve as a key point of contact for colleagues across multiple locations with incidents and requests, developing great rapport and providing outstanding service. You will also use your previous technical experience to delve into analysis work, aiming to optimise our network and systems to support Progeny’s current goals and ambitions for the future.
Key Responsibilities\nProviding First and Second Line IT support across our UK office locations. \nApplication support for company platforms.\nDiagnosing and resolving technical issues and working to SLA thresholds for incidents, requests, and problems.\nServing as a key point of contact for Progeny team members seeking technical assistance over the phone, email, or in person.\nUndertaking analysis, diagnosis, and resolving of a variety of problems ranging in complexity.\nManaging several open Incidents/Problems and mini projects simultaneously.\n
Skills, Knowledge and Expertise\nMicrosoft MTA and MCP level qualifications (especially in O365, Windows Desktop or Server).\nProven experience working in a similar role. \nExperience using MS Windows 10, 11, & macOS.\nExperience using MS Server 2016 R2 onwards. \nKnowledge of networking fundamentals (TCP/IP, DNS, DHCP).\nExcellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels. \nAbility to prioritise, manage and perform under pressure. \nPlease refer to our job description to review the responsibilities and person specification in more detail.\n
We reserve the right to close this vacancy early if we receive sufficient applications. Therefore, if you are interested, please submit your application as early as possible.\n
Benefits\n30 days holiday plus public holidays\nWellbeing day\nBirthday holiday\nVolunteering day\nPrivate medical insurance, 24/7 digital GP and health advice\nEmployee assistance programme providing support for your mental and physical health\nGroup pension scheme\nLife assurance scheme\nEyecare vouchers\nFamily leave\nReferral scheme\n
Department: Technology
Employment Type: Full Time
Location: Leeds, UK
DescriptionProgeny is currently entering an exciting phase of growth and succession, which has led to an investment in the expansion of our IT Team. As our business becomes more technology-driven, we are looking for an experienced Second Line IT Support Engineer to join our team in Leeds. In this dynamic role, you will support a wide range of team members with any IT issues and support the IT Team in maintaining Progeny’s IT network, servers, and security systems which are critical to our continuous growth.
\nReporting to the IT Support Team Leader, you will collaborate, organise, and maintain crucial elements of Progeny’s infrastructure to ensure it is effective in supporting our teams to deliver world-class client service. Utilising your excellent interpersonal skills, you will serve as a key point of contact for colleagues across multiple locations with incidents and requests, developing great rapport and providing outstanding service. You will also use your previous technical experience to delve into analysis work, aiming to optimise our network and systems to support Progeny’s current goals and ambitions for the future.
Key Responsibilities\nProviding First and Second Line IT support across our UK office locations. \nApplication support for company platforms.\nDiagnosing and resolving technical issues and working to SLA thresholds for incidents, requests, and problems.\nServing as a key point of contact for Progeny team members seeking technical assistance over the phone, email, or in person.\nUndertaking analysis, diagnosis, and resolving of a variety of problems ranging in complexity.\nManaging several open Incidents/Problems and mini projects simultaneously.\n
Skills, Knowledge and Expertise\nMicrosoft MTA and MCP level qualifications (especially in O365, Windows Desktop or Server).\nProven experience working in a similar role. \nExperience using MS Windows 10, 11, & macOS.\nExperience using MS Server 2016 R2 onwards. \nKnowledge of networking fundamentals (TCP/IP, DNS, DHCP).\nExcellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels. \nAbility to prioritise, manage and perform under pressure. \nPlease refer to our job description to review the responsibilities and person specification in more detail.\n
We reserve the right to close this vacancy early if we receive sufficient applications. Therefore, if you are interested, please submit your application as early as possible.\n
Benefits\n30 days holiday plus public holidays\nWellbeing day\nBirthday holiday\nVolunteering day\nPrivate medical insurance, 24/7 digital GP and health advice\nEmployee assistance programme providing support for your mental and physical health\nGroup pension scheme\nLife assurance scheme\nEyecare vouchers\nFamily leave\nReferral scheme\n
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