IT Support Intern
Four Hands
IT Support Intern
DescriptionJoin one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.
Consistently ranked on the Inc. 5000 list of fastest-growing companies, we’ve also been voted as one of Austin’s Top Workplaces in 2021, 2022, 2023 and 2024 by Austin American-Statesman.
We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way.
Headquartered in Austin, Texas, with showrooms in High Point and Las Vegas, we have additional offices in China, India, Indonesia, Mexico and Vietnam.
The IT Support Intern will assist in diagnosing and resolving hardware, software, and network issues to ensure seamless IT operations. Support system maintenance, user account management, and documentation of technical solutions
In This Role\nAssist in creating and managing tickets for IT issues and service requests, documenting resolutions thoroughly \nTroubleshoot first-line technical issues and collaborate with the IT team for escalated problems \nFollow established IT processes, suggest workflow improvements, and help create internal and user-facing documentation \nProvide timely follow-ups with end users on open tickets and communicate resolutions to meet service level agreements \nAssist with the offboarding process by deactivating accounts, backing up data, and tracking company assets \nHelp create and deploy system images for hardware setups \nMaintain and organize inventory records for IT assets, including computers, peripherals, and software licenses \nTrack and document the lifecycle of IT equipment \nOther duties as assigned by Management\nUphold our Core Values and be a valuable member of the Four Hands team: \nBe open and honest \nReach for excellence \nAct with responsibility \nValue the whole person \nEnjoy the journey\n\n\n
The Ideal Person\nCurrently pursuing a degree in Information Technology, Computer Science, or a related field \nBasic understanding of Windows OS, exposure to Microsoft Azure is a plus \nFamiliarity with imaging tools and inventory management software is preferred \nStrong problem-solving skills and attention to detail \nExcellent communication and interpersonal skills \nAbility to work independently and as part of a team \n
Internship Program at Four HandsThe Internship Program is aimed to provide students with hands-on experience in the area they are most passionate about. Interns at Four Hands have the opportunity to work closely with various departments to gain valuable knowledge about the company. The program focuses on professional development, offering mentorship from like-minded professionals and the chance to contribute to real projects. Interns are encouraged to bring innovative ideas to make the experience challenging and rewarding. This program will enable students to gain the skills and knowledge needed to succeed in their future careers.
Department: Early Careers
Employment Type: Internship
Location: Austin, Texas
Compensation: $18.00 - $21.00 / hour
DescriptionJoin one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.
Consistently ranked on the Inc. 5000 list of fastest-growing companies, we’ve also been voted as one of Austin’s Top Workplaces in 2021, 2022, 2023 and 2024 by Austin American-Statesman.
We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way.
Headquartered in Austin, Texas, with showrooms in High Point and Las Vegas, we have additional offices in China, India, Indonesia, Mexico and Vietnam.
The IT Support Intern will assist in diagnosing and resolving hardware, software, and network issues to ensure seamless IT operations. Support system maintenance, user account management, and documentation of technical solutions
In This Role\nAssist in creating and managing tickets for IT issues and service requests, documenting resolutions thoroughly \nTroubleshoot first-line technical issues and collaborate with the IT team for escalated problems \nFollow established IT processes, suggest workflow improvements, and help create internal and user-facing documentation \nProvide timely follow-ups with end users on open tickets and communicate resolutions to meet service level agreements \nAssist with the offboarding process by deactivating accounts, backing up data, and tracking company assets \nHelp create and deploy system images for hardware setups \nMaintain and organize inventory records for IT assets, including computers, peripherals, and software licenses \nTrack and document the lifecycle of IT equipment \nOther duties as assigned by Management\nUphold our Core Values and be a valuable member of the Four Hands team: \nBe open and honest \nReach for excellence \nAct with responsibility \nValue the whole person \nEnjoy the journey\n\n\n
The Ideal Person\nCurrently pursuing a degree in Information Technology, Computer Science, or a related field \nBasic understanding of Windows OS, exposure to Microsoft Azure is a plus \nFamiliarity with imaging tools and inventory management software is preferred \nStrong problem-solving skills and attention to detail \nExcellent communication and interpersonal skills \nAbility to work independently and as part of a team \n
Internship Program at Four HandsThe Internship Program is aimed to provide students with hands-on experience in the area they are most passionate about. Interns at Four Hands have the opportunity to work closely with various departments to gain valuable knowledge about the company. The program focuses on professional development, offering mentorship from like-minded professionals and the chance to contribute to real projects. Interns are encouraged to bring innovative ideas to make the experience challenging and rewarding. This program will enable students to gain the skills and knowledge needed to succeed in their future careers.
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