Join the IQVIA team, where diversity and inclusion thrive in a workplace committed to improving patients' lives. We recognize that our employees are crucial to our mission's success and have been acknowledged as a fantastic workplace. At IQVIA, we provide benefits and programs to empower you to reach your full potential.

As a global leader in commercial solutions, IQVIA is dedicated to delivering impact both nationally and internationally. Our collaborative teams play a vital role in ensuring that biopharmaceuticals, medical devices, patient support services reach those who need them. We offer valuable insights to customers and demonstrate product value to payers, physicians, and patients. Whether acting as a sales force to physicians or providing education to patients or prescribers, you can contribute to delivering real-world medical breakthroughs with the right experience. Explore the possibilities and be part of shaping a healthier future with us.

In partnership with our client, a leading global device manufacturing company, we are actively searching for an IT Professional to deliver on our commitment to serve patients.

Required work Hours - 10 am– 6pm or 11am - 7pm EST

Qualifications

High school diploma or equivalent Prior customer service experience preferred, preferably in a busy call centerPrior work experience working in a highly regulated environment is strongly preferredExcellent oral and written communication skills in combination with strong phone etiquette skillsAbility to work under minimal supervision, within a group environment, to address a dynamic range of customer related issuesAbility to multi-task and manage changing priorities throughout the day is essentialOwns the customer’s problem by acting with a sense of urgency, demonstrates drive and determination in resolving customer issuesMaintains detailed notes electronically during customer interactions to ensure accurate documentation within the quality and phone systemDemonstrates a willingness to learn new processed, products, and systemsMust be a team player, possess outstanding customer service skills and be self-motivatedStrong time management skills are needed for this role as is the ability to constantly evaluate changing priorities and react appropriately and professionally

Preferred Technical Experience

Operating Systems; Windows, Windows Server, group policy, firewalls and antivirus software and the impacts of such on various programs/network topographiesNetwork, troubleshooting experience with various network topographies and protocols (DNS/MAC, whitelisting, etc.) wireless printing, mobile data transmissions, TCP/IP, data encryption methodsSaaS platforms including AWSDICOM, Mirth Connect and/or HL7 standardsMS Office Suite, including OneNoteCompTIA certification a plusClinical workflows in an acute care or ambulatory environment and/or familiarity with clinical equipment in these desired areas

IQVIA takes the approach to helping customers drive healthcare forward in this challenging, fast-paced environment. We help customers accelerate results, improve patient outcomes, and unleash new opportunities.

#LI-CES #LI-DNP

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role is 27-30 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.