Do you have a knack for solving problems and a passion for helping others? Do you have an endless thirst for knowledge? Is your Google-fu top notch? If yes, keep reading.   The Support Specialist plays a critical role in supporting and resolving end user issues in a timely and professional standard. The successful candidate would be exposed to some of the most cutting-edge technology and work in a group of supportive, knowledgeable professionals.   Accountabilities:   + Provide technically accurate, user friendly solutions to basic end user requests   + Active Directory  + Printer issues  + Email issues  + Application support  + New user creation  + User offboarding requests  + Workstation/laptop builds and set-up   + Troubleshoot technical issues and provide effective solutions  + Meet daily Utilization goals  + Ensure high User Satisfaction   + Keep up to date with the latest technology trends and products  + Occasionally travel onsite to perform tasks that cannot be completed remotely + Hybrid work schedule - Mondays and Fridays are Work From Home days, while Tuesday, Wednesday and Thursday are in -office days.  This role requires:   + A sense of humor and a positive attitude  + Strong problem-solving skills  + Voracious thirst for knowledge   + Ability to work in a fast-paced, high-pressure environment  + Strong written and verbal communication  + Experience with ticketing systems is a plus  + CompTIA, Microsoft 365, Network+, CCNA or other support certifications are a plus  Powered by JazzHR