Job Seekers, Please send resumes to resumes@hireitpeople.com Required Skills -  IT Support Specialist, diagnose & resolve computer problems, Tier 1 & 2 support.
Years of experience:  6 + years’ experience.

Job Description:

 

6-10 years of experience.  Responds to and diagnoses problems through discussion with users.

 

FHV is seeking a contractor to provide help desk and general support for hardware and software including managing the  on-boarding and off-boarding of staff with equipment and technology access, IT asset inventory, mobile devices and telecommunications. Other duties as assigned.

 

CONTRACT JOB DESCRIPTION

Responsibilities:

Responds to and diagnoses problems through discussion with users.Ensures a timely process through which problems are controlled.  Includes problem recognition, research, isolation, resolution, and follow-up steps.Supervises operation of help desk and serves as focal point for customer concerns.Provides support to end users on a variety of issues.Identifies, researches, and resolves technical problems.Responds to telephone calls, email and personnel requests for technical support.Documents, tracks, and monitors the problem to ensure a timely resolution.Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.Simulates or recreates user problems to resolve operating difficulties.Recommends systems modifications to reduce user problems.

Minimum Education/Certification Requirements:

Bachelor’s degree in Information Technology or related field or equivalent experience.