Job Description

IT Support Specialist

AngMar Management Services

 

Why Choose AngMar Management Services?

AngMar Management Services owns and operates Angels Care Home Health & Hospice, which has nearly 100 offices located throughout the United States. Over the past 20+ years, we have grown to be one of the largest national Home Health Care Providers.

AngMar Management Services is Nationally Recognized as a ‘Great Place to Work’!

What We Offer:

Generous Paid Time Off The flexibility of our PTO plan allows you to set your own priorities & use it for any number of events in your life. Extensive Training We encourage you to continue your professional development. Angels Care offers access to CEU portals at zero cost to you. Full Health, Dental & Vision Benefits (Available 1st Month) We offer comprehensive & competitive medical and dental benefits. There are multiple options for you to choose from so you can select a plan that works best for you. Company Matched 401K We care about your financial well-being and help contribute & plan for your future retirement goals. Career Advancement Angels Care has an ‘Internal Promotion’ first mentality. We want you to grow your career with us!

About the Position:

Under general supervision, provide software, hardware and network problem resolution to all Company computer users by performing question/problem diagnosis and guiding users through step-by-step solutions. Clearly communicate solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; troubleshoot network printer problems; escalate complex requests; conduct hardware and software inventory database maintenance and reporting; and perform related work as required. The IT Support Specialist fields all Help Desk calls from Company user base and creates the initial record of the request; resolves all Level One end-user requests over the phone, in person, or electronically; pass all unresolved requests through escalation processes; and contacts third-party vendors for warranty service repair.

Essential Job Functions:

First line of service for helpdesk related inquiries through provided ticketing system and phone. Create, assign, and manage tickets across departments in the helpdesk ticketing system Identifies, diagnoses, and resolves Level One problems for users of personal computer software and hardware, Company network, the internet, and new computer technology; communicates solutions to end-users. Provides one-on-one end-user problem resolution over the phone, in person, or electronically for Company approved software. Delivers, tags, sets up, and assists in the configuration of end-user desktop hardware, software, and peripherals. Diagnoses and resolves end-user network or local printer problems, PC hardware problems, and e-mail, Internet, and local-area network access problems. Coordinates timely repair of equipment covered by third-party vendor maintenance agreements. Assists departments in creating materials for end-user frequently asked questions (FAQs).

Required Skills/Abilities

Must be able to deliver technical customer support over the phone or electronically; identify, troubleshoot and resolve a wide range of technical computer-related problems; Able to make the distinction between Level One and Level Two end-user problems; identify, evaluate and solve end-user workstation problems; Supports and trains end-users in a wide range of software applications as needed; read, understand and apply complex technical information; Ability to master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population. Must have knowledge of desktop operating systems, various software applications and basic hardware; principles and theories of network systems and management; Internet technologies and products; basic understanding of electrical safety procedure. Outstanding written and verbal communication skills Proficient in all Microsoft Office applications Must be able to read, write and speak English fluently

Education & Experience:

Minimum one year providing end-user phone support for current PC desktop and application software OR one year installing, upgrading, troubleshooting and repairing personal computers in a network environment.

 

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.