IT Support Specialist Adaptive Construction Solutions - Houston, TX, United States Benefits: + $55,000 per year salary plus full benefits package. Key Responsibilities: + Assist in the creation of technical assistance products, including desk aids, policies, and user guides. + Manage IT inventory, including the assignment and collection of equipment to and from staff members. + Install and configure hardware and software components, ensuring all systems function smoothly. + Provide technical support by researching and answering user questions, troubleshooting issues, and maintaining workstation and network performance. + Maintain the organization’s internet connection, monitor the firewall, and keep security tools up to date. + Configure operating systems and ensure proper installation of necessary updates and patches. + Respond promptly to security or usability concerns, mitigating risks before they impact users. + Diagnose and repair damaged hardware, as well as perform system upgrades to enable software compatibility. + Install and upgrade antivirus software and other security systems to safeguard the network from threats. + Manage user accounts, including adding, removing, or updating logins and passwords. + Use security tools to protect the network from unauthorized access, malware, and other threats. + Maintain relationships with employees across different departments, supporting their IT needs and offering timely assistance. + Utilize a help desk/ticketing system to manage and resolve IT issues efficiently. + Ensure employees receive adequate and continuous training on cybersecurity best practices. + Manage the IT components of new employee onboarding processes, including setting up equipment and user accounts. Qualifications & Skills: + Strong problem-solving and analytical skills. + Excellent interpersonal and customer service skills, with the ability to explain technical concepts to non-technical users. + Strong verbal and written communication skills. + Proficient in troubleshooting computer systems, hardware, and software. + Familiarity with local area network (LAN) configurations and switch management. + Knowledge of security tools and practices, such as antivirus software and firewalls. + Experience using help desk/ticketing systems is a plus. + Ability to work collaboratively in a team and independently when necessary. Posted On: Tuesday, December 17, 2024