Description A fast-growing MSP client has engaged Robert Half to find an IT Support Specialist as they continue to grow and promote from within. This is a hybrid role in Edina, MN, requiring candidates to be open to 2-3 days/week onsite after an initial 90-day onsite training period. Responsibilities: • Handle incoming calls from clients and provide them with needed technical guidance. • Use your technical expertise to diagnose customer issues, determining if immediate resolution is possible or if further support is necessary. • Maintain excellent communication skills to effectively interact with customers and de-escalate any arising situations. • Monitor and address tickets to resolution, ensuring timely and effective follow-up. • During downtime, manage non-call related tickets. • Participate in an on-call schedule for dealing with evening and weekend issues, ensuring that customer support is available round the clock. • Utilize your knowledge of Technical Support, Ticketing System, and Desktop Hardware to provide top-notch service. Our client offers a comprehensive benefits package including PTO, paid holidays, health, vision, and dental insurance, and more. They're a dog friendly office and have a great culture. Requirements + At least 2 years of relevant, hands-on experience + Associate's or Bachelor's Degree in Information Technology, Computer Science, or related field is strongly preferred + The ideal candidate will have or be actively pursuing professional certifications such as CompTIA, Cisco, or Microsoft certifications + Ability to provide exceptional phone and email support to customers Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .