IT Support Specialist Job Code 3913 Assigned Aurora Location Cambridge, MA Locations Cambridge, MA Apply Now (https://phg.tbe.taleo.net/phg01/ats/careers/v2/applyRequisition?org=AURORA&cws=37&rid=3913) IT Support Specialist Position Overview At Aurora Flight Sciences, we design, build, and fly advanced aircraft and enabling technologies from concept to reality. We are searching for a talented and self-motivated IT Support Specialist to help us create the future of flight. Responsibilities will include but not be limited to the following: Responsibilities - Efficiently manages ticket queues while providing support to onsite staff - Proficient in administrating and maintaining Windows Server 2016 and above - Possesses a high level of knowledge in supporting and managing desktop operating systems and applications - Manages email administration tasks, including user management, account configuration, password resets, and troubleshooting login, profile, and permission issues - Capable of troubleshooting and triaging monitoring system alerts for system and networking environments - Advanced virtualization administration skills, including managing virtual machine clusters, resource allocation, and architecture design - Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP - Skilled in troubleshooting Windows and Mobile OS-related hardware and software issues - Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec) - Able to troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell - Familiar with patch and vulnerability management - Proficient in Linux with the ability to configure, troubleshoot and manage Linux systems. - Advanced knowledge of Backup Solutions, including implementation and management - Proficient in troubleshooting common remote solutions such as RDP - Strong understanding of core network components, including routers, switches, and firewalls - Maintains and updates standards and documentation as products and technologies evolve - Proficient in audio/visual (A/V) skills, including troubleshooting and supporting A/V equipment and systems - Mentors and provides guidance to other technicians - Collaborates with other IT teams to design and implement new systems and solutions - Expert in diagnosing and resolving complex technical issues that require deep system knowledge - Conducts root cause analysis to prevent recurrence of problems Minimum Requirements -Education/experience typically acquired through advanced education (e.g. Bachelor) -Typically 3 or more years' related work experience or an equivalent combination of education and experience 7 years -Must be a US Person Preferred Requirements -CompTIA Security + -CompTIA Linux + -MS-900 / AZ-900 -Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years' related work experience or an equivalent combination of education and experience 10+ years. -Previous experience in a fast-paced environment, such as an MSP, is a plus Physical Requirements - Ability to lift up to 35 pounds - This position requires the ability to sit/stand for extended periods of time, conduct work in an office environment and on computers for extended periods of time - Will be located out of our Cambridge, MA facility full time Salary Range (Annualized USD) + Minimum Range: $54,000.00 to $97,000.00 + Maximum Range: $69,000.00 to $123,000.00 Aurora Company Overview Aurora Flight Sciences, a Boeing Company, is a leader in the development and manufacturing of advanced unmanned systems and aerospace vehicles. Our mission is to apply autonomy and robotics to the development, production, and operation of advanced aircraft. During the last three decades, Aurora has designed, rapid-prototyped, and flown an average of one new vehicle a year for both government and commercial customers. Now, as an independent subsidiary of Boeing, Aurora’s innovation is combined with Boeing’s size and strength, creating an unprecedented opportunity to shape the future of aerospace systems. Equal Opportunity Employer Aurora Flight Sciences, A Boeing Company, is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. Aurora Total Rewards At Aurora Flight Sciences, a Boeing Company, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. Aurora Flight Sciences provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location and date of hire. Please note that the salary information shown is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.