Choosing a career at Railroad Construction Company means you are choosing to be part of reshaping the future. Our motto of “Safety, Quality, Productivity and Having Fun” encompasses the spirit and philosophy of our nearly century-long legacy. We are a unique organization that offers turn-key services to our clients and the opportunity for our co- workers to work alongside professional individuals from multifaceted disciplines . We are proud to offer you: + Competitive Salary + Medical/Dental/Vision Benefits + 401K With Employer Match + Paid Time off + Group Life Insurance + Bonus Program + Tuition Reimbursement + Company ownership through ESOP Job Responsibilities: We are seeking a self-starter with 3+ years of experience thriving in a dynamic, fast-paced environment to join our IT support team. The ideal candidate will bring a proactive approach to problem-solving, excellent service skills, and a solid foundation in troubleshooting hardware and software issues. + User Support: + Deliver friendly and professional technical support to end-users via phone, email, or in-person interactions. + Diagnose and resolve hardware and software issues, including login challenges, network connectivity problems, software installations, conference room setups, and printer troubleshooting. + Ticket Management: + Log, prioritize, and track support requests using a ticketing system. + Monitor the ticket queue to ensure timely responses and escalate unresolved issues when necessary. + Hardware and Software Maintenance: + Install, configure, and maintain desktops, laptops, and peripherals. + Assist with software deployment, updates, and patch management. + Perform hardware and software upgrades as required. + Documentation: + Maintain accurate records of support requests, resolutions, and troubleshooting processes. + Contribute to creating and updating knowledge base articles for common technical issues. + User Training: + Provide basic training to users on software and hardware functionality. + Develop and distribute user guides and tutorials as needed. + Security and Compliance: + Follow IT security policies and ensure compliance with organizational procedures. + Team Collaboration: + Collaborate with Level 2 and Level 3 support teams to resolve complex technical challenges. Share feedback on recurring issues to aid in system and process improvements.