We are united in our mission to make a positive impact on healthcare. Join Us! + South Florida Business Journal, Best Places to Work 2024 + Inc. 5000 Fastest-Growing Private Companies in America 2024 + 2024 Black Book Awards, ranked #1 EHR in 11 Specialties + 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) + 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who we are: We Are Modernizing Medicine (WAMM (https://www.youtube.com/watch?v=NspiqEzcgRQ&t=2s) )! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling (https://www.modmed.com/company/leadership/) , we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US. ModMed (https://www.modmed.com/company/) is hiring a driven IT Support Speialist to join our positive, passionate, and high-performing IT team to support our growing team. This is an exciting opportunity to be a part of an exceptional, fast-paced, positive and technology driven organization in Healthcare IT that is truly modernizing medicine! Your Role: + Manage service requests submitted to the support desk via calls, emails, and tickets, ensuring all requests are handled professionally, with the highest quality of customer service possible. + Provide IT support for all applicable IT resources, referring more complex problems to the appropriate technical team. + Answer IT related questions, provide advice and training to users. + Maintain user training manuals and procedures. + Log support requests for continued problem resolution and tracking. + Maintain one-to-one contact with users throughout the lifecycle of an incident or request. + Stay up-to-date and aware of all applicable IT systems systems and remain continuously engaged in enhancing the user experience. Skills & Requirements: + Bachelor's Degree in MIS, Computer Science or technical related field is required. + CompTIA A+ and CompTIA Network+ certifications, preferred. + 3+ years of experience. + Previous work experience in a corporate environment is preferred. + Experience supporting Apple, Linux, Windows and BYOD environments. + Experience supporting LAN/WAN networking and mobile computing environments. + Strong knowledge of one or more in each category: + SaaS platforms: G Suite, Zendesk, etc. + SSO technologies: LDAP, AD, Okta, etc. + Scripting languages: Bash, Python, etc. + Experience supporting a wide range of technologies, including VoIP, copiers, Audio/Video (AV) systems, cloud systems, open source software, etc. + Extremely strong customer service, organizational, prioritization, multitasking and communication skills. + A willingness to be flexible and adaptable to changing priorities and schedules. + Be available for an On-Call rotational schedule that spans a week at a time. #LI-KM1 ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits, including: + Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, + 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. + Generous Paid Time Off and Paid Parental Leave programs, + Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, + Company-sponsored Business Resource & Special Interest Groups (https://www.modmed.com/company/social-responsibility/) that provide engaged and supportive communities within ModMed, + Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, + Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, + Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.