Description Tier 1 support for a helpdesk system. Answers user inquiries regarding computer software or hardware operations to resolve problems. ▪Oversees the daily performance of computer systems and peripheral equipment. ▪Observes system functionality and reports errors to supervisor. ▪Sets up employee equipment including adds, moves and changes. ▪Performs minor repairs to hardware, software, or peripheral equipment according to company standards. ▪Maintains account and inventory records. ▪Reads technical manuals and confers with users, to diagnose/investigate technology issues. ▪Refers major hardware or software problems or defective products to vendors or managers for service. ▪Trains users in the proper use of hardware or software. ▪Confers with general staff to establish recommendations to supervisor for new systems or modifications. ▪Demonstrates continuous effort to improve operations, decrease turnaround times and provide quality customer service. ▪Occasional after-hour and weekend technology functions. ▪Tier 2 support for cell phones, headset, personal storage devices and other peripherals. ▪Takes personal responsibility for fostering a green workplace through sustainable work practices. Skills Support, Customer service, Windows 10, Desktop, Help desk, Help desk support, Technical support, Hardware, Application support, audiovisual, Troubleshooting, Active directory, Office 365, zendesk Top Skills Details Support,Customer service,Windows 10,Desktop,Help desk,Help desk support,Technical support,Hardware,Application support,audiovisual Additional Skills & Qualifications Nice to Have: A+ Certification or any IT Industry Level Certification Associates Degree or High in IT Additional Skills SKILLS & COMPETENCIES: ▪Advanced knowledge of basic PC components. ▪Intermediate knowledge of Microsoft based networking protocols. ▪Exposure to basic scripting language is desirable. ▪Exposure to voice and data telecommunications systems. ▪Exposure to remote access technologies for support and office connectivity. ▪Proficiency in Microsoft Apps is required. ▪Ability to set up and operate a variety of computer equipment. ▪Ability to work efficiently, in an organized manner and with attention to detail. ▪Ability to communicate effectively regarding technical matters, both verbally and in writing. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $28.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in New York,NY. Application Deadline This position is anticipated to close on Feb 11, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.