Position Summary Provide IT help desk support to include support for desktops, laptops, peripherals, and mobile devices. Record, process, and resolve all user incident/requests using the organization's established IT ticketing system. Duties & Responsibilities + Provide IT technical support expertise to include user permissions, desktop support, troubleshooting, imaging, patches/updates, user training, and peripheral support. + Test/validate all changes, to include performance of all security compliance testing. + Log and update requests/incidents in approved ticketing system. + Perform a variety of clerical duties as assigned This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor Education & Experience Requirements + 3 years related experience + CompTIA Security+ or equivalent certification + Security Clearance Statement: This position requires a government security clearance; you must be a US Citizen for consideration. + Clearance Level: Top Secret Skill & Certification Requirements + Microsoft operating system + IT desktop, laptop, and peripheral support + CompTIA Security+ + Microsoft Technical Certification + DoD Security Clearance required: Top Secret + May require lifting of 20-50 lbs. + Extended telephone use + Position requires sitting for long periods of time. (Sedentary Work) + Most duties require use of a keyboard and computer monitor + LCI is an Equal Opportunity Employer/Veterans/Disabled + Leader Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email hr@lcibest.com