Posting Description

IT SUPPORT SPECIALIST, Information Systems and Technology (IS&T), to ensure the development and maintenance of collaborative relationships with cross-functional IS&T teams, and departments, labs, centers, and institutes (DLCIs) across MIT; serve as an ambassador to the greater MIT community by providing excellent customer service for escalated matters, while also working toward the future goal of providing consulting services to DLCs; provide proactive and effective technical support to a diverse customer base, delivering solutions to technical and non-technical users while supporting a wide range of technology and services including but not limited to, managing the hardware lifecycle, utilizing endpoint management for reporting and critical updates, and providing next-level technical support to end-users.

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