Job Overview: We are seeking a motivated and self-driven IT Support Specialist to join our client's team. This role involves supporting IT maintenance and IT operations for our global infrastructure, providing desktop and technical support, and assisting with office moves. The ideal candidate will have experience in customer service, technical support, and hardware deployments. Key Responsibilities: + Support maintenance and operations for assigned global infrastructure areas, handling low to medium complexity incidents. + Document user requests and actions in the ServiceNow ticketing system. + Provide desktop and technical support for end-user hardware. + Deliver timely and professional customer support, responding to and following up on issues. + Track and update IT asset movements within time constraints. + Manage incident response and event management escalations in the infrastructure environment. + Share knowledge through writing articles, developing relationships with IT staff, and job shadowing. + Perform client device break-fix, IMAC, imaging, and incident response support (PC, laptop, iPad, USB encryption, etc.). + Troubleshoot network and connection issues for AV equipment and telephony (Cisco/Avaya). + Support and troubleshoot software applications on desktop and laptop computers, including basic to advanced operations and general computer use. + Enhance technical knowledge and capabilities through training, understanding technical/organizational direction, and cross-training. + Act as a project resource, representing infrastructure capabilities in application and infrastructure projects. + Lead special projects, vendor management, and train and mentor junior staff. + Utilize office product suites, including M365 cloud applications (Word, Excel, PowerPoint, Outlook, OneDrive, Teams, etc.). Qualifications: + Two or more years of experience in a related field. + Relevant industry certifications and an Information Technology degree or related field. + Proficiency with Microsoft Office suite (Word, Excel, PowerPoint, SharePoint, Teams, OneDrive). + Strong self-motivation and the ability to work independently. This role requires an on-site presence five days a week in Appleton, WI. Pay and Benefits The pay range for this position is $18.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Appleton,WI. Application Deadline This position is anticipated to close on Feb 26, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.