Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Who you are:  

Proven experience of providing Field Support within a global company Have experience working delivering Tech Field Support directly to end Users  Exposure and experience of working to best practices and frameworks such as ITIL, Dell Direct, Lean&Agile.

Core Responsibilities  

Work as part of the LSO Field Support support team for all Arcadis Hong Kong & Macau staff Provide support as required for the Tech Bar for all local Users Be part of the team managing the Hong Kong & Macau New Starter PC deployment and Leaver PC collection process  Be part of the Hong Kong & Macau LSO Team managing PC Refresh as required Ensure the LSO practices or areas are delivered according to the agreed policies and procedures Where possible, identify improvements within the LSO Field Support teamwork practices  Deliver LSO Field Support practices to the agreed Service Level Targets and KPIs Help optimize LSO Field Support practices to support User Experience through continuous improvement. 

Technical Skills 

Detailed technical knowledge supporting mainly Dell PC products Technical support knowledge of Apple products   Knowledge of Service Management reporting techniques including the production of dashboards   Knowledge of ITSM Ticketing Solutions such as BMC Remedy or Helix.  

Professional Skills 

Communication skills  Time management  Problem-solving  Accepting feedback  Learning agility  Confidence 

Required Qualifications:

Minimum 3 years IT and business/industry experience working in a multinational environment.  

Preferred / Example Skills Qualifications: 

ITIL 3 or 4 Foundation  Dell TechDirect accreditation  Other Service Management qualifications such as COBIT, Lean, Agile 

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people.