Our Client, a Mortgage Financing company, is looking for an IT Support Specialist I for their Reston, VA location. Responsibilities: + Support key functions related to asset management staging/ imaging, and onboarding provisioning to end users, laptop refresh, receipt of non-functional IT assets, inventory control, packing and shipping between buildings. Ensure that all inventory is properly accounted for and inventory levels are maintained. + Support onsite computer staging and imaging + Review inventory counts and balance accuracy. Ensure that all inventory is properly accounted for + Assist with asset deliveries to the users + Maintain chain-of-custody from receipt of inventory through customer delivery using asset inventory management tools (ex. ServiceNow) + Assist with imaging of computer inventory (Windows), ensure inventory is stored properly and available for customer distribution + Prepare non-functional IT equipment for disposal + Ensure data-retention hold process is followed for all assets based on procedure Requirements: + Proficient in deploying and setting up physical laptops with Windows 10, with a preference for Windows 11. + Skilled in configuring Microsoft 365 applications such as Outlook, Edge, OneDrive, and Teams on Windows devices. + Competent in troubleshooting and resolving common Windows issues, including performance, network, and peripheral problems. + Demonstrated ability to maintain accuracy when updating devices within the hardware inventory database in a fast-paced environment. + Regularly lift and/or move objects 10-50 lbs. + Must be a self-starter, able to work independently + Inventory, equipment maintenance, data entry and computer skills preferred + Excellent written, verbal communications and interpersonal skills. Quick on the feet, multitask - manage workload at a high rate of speed. Why Should You Apply? + Health Benefits + Referral Program + Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.