Description *Email valerie.montoya@rht(.com) for consideration* Robert Half is currently seeking an IT Support Specialist II for a client located in Burbank, CA. IT Support Specialist II will be responsible for providing white-Glove support for Executive interaction support of supporting users on a tier II level working with Active Directory, 365, Asset Management, SCCM along with assisting in a Windows 10 - 11 migration. Requirements Job Details: + Minimum of 5+ years working in a Help Desk or a Desktop Support Senior Role. + Minimum of 3 years of demonstrated success at the Client Services Senior level within a large organization + Proficient in Active Directory, Privileged Access Management, SCCM, Windows 11, ITSM, Data Encryption, Employee Onboarding and Offboarding, and continuous improvement + Strong understanding of hardware, software and TCP/IP networking principles is required along with basic knowledge of VOIP technology + Outstanding communication skills to team and clients. Ability to motivate the team to adhere IT best practice and deliver outstanding customer service. + Strong knowledge in Microsoft Office, Patch Management, desktop/laptop imaging, and inventory management tools + Excellent knowledge of computers (PC, Laptop) and peripherals + Excellent knowledge of configuring and trouble-shooting iOS based mobile devices + Strong customer service orientation, good written and oral communication. Attention to details with strategic and holistic mindset, self - motivated and directed. + Working knowledge of managing tickets, follow up actions and close issues following IT Ticket Management Process *Email valerie.montoya@rht(.com) for consideration* Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .