REPORTS TO:  End User Computing Manager JOB OVERVIEW: The IT Support Specialist’s role is to provide desktop support for the end user and second level support for Systems Support.  Maintaining and managing the desktop hardware and software environment while ensuring quality and consistency across the enterprise; researching and resolving technical problems concerning the PCs, printers and other peripherals; and implementing and updating all desktop hardware and software products.This role demonstrates a commitment to the understanding and updating of system documentation, optimization of PC environment and provides administrative support to the IT Department.  The IT Support Specialist will also provide detailed information, timely updates, monthly reporting and all other requested tasks to direct manager and high level management teams. RESPONSIBILITES AND DUTIES: The IT Support Specialist will be responsible for the support of corporate desktop systems and various components of the local and remote environments. Duties include:Hardware Lifecycle ManagementEvaluate departmental needs and ensure PC platform standards meet those needsDevelop and maintain hardware roadmap to keep cost down, but hardware currentWork with PC manufactures to select reliable models that conform to imaging requirements (e.g. Standardize components)Recommend ways of improving our desktop architecturePrepare quotations for personal computer equipmentReceive in new Hardware and Software and secure in storage areaCreate and maintain documentation for HW assetsClient Software ManagementMaintain core and departmental workstation imagesMaintain PC build checklists based on best practices and ensure adhered to by all IT personnelOversee the analysis and testing of new and upgraded software, including developing and maintaining a testing plan; and automating the deployment of imagesWork with Client Software Administrator to assist in the installation processes for the workstation using standard software distribution technologiesPC and Client Software Installations and UpgradesInstall, configure, test, and maintain end-user workstationsInstall and maintain Desktop & Laptop personal computing hardware and softwarePerform analysis, diagnosis and resolution for end-users and implement corrective solutionsPerform installations, moves, additions and changes for PCs and related peripheralsHardware SupportTroubleshoot hardware issues down to the component level, when necessaryTroubleshoot printer issues and work with outside vendor for more complex issuesPrepare knowledge base documentation related incidents, when applicableCarry out regular routine preventative maintenance schedule on hardware and applicationsAct as the project lead (or key resource) in the deployment or imaging of PC and laptopsPhone / TelecommunicationsSetup desk phones and related equipmentSetup mobile phones and related equipmentTroubleshoot all related hardware when necessaryOff-site SupportRemote support of locations outside of main campusTravel off-site locations to support project task or user incidentsSupport server and networking groups for onsite support when necessaryADDITIONAL RESPONSIBILITIES MAY INCLUDE: Evaluate emerging technologies and recommend purchasing, development or enhancement of relevant hardware and software as well as any other business changes that could affect PC service and support. QUALIFICATIONS: Position requires a minimum of 0-3 years of PC technical experience and a strong background in deployment of Microsoft Windows based systems in an enterprise environment. Hands on experience with:Desktop Software: MS Windows 7, Windows 10, MS Office 2013 – Office 365, Browsers and Anti-virus applicationsEnterprise Desktop Management Tools: System Center Configuration Manager, Software Distribution ApplicationsHardware:  Desktops, Laptops, Thin Clients (e.g. Citrix), experience with Lenovo PC’s, Network Printers, Desk Phones, Mobile PhonesTechnologies: Active Directory, TCP/IP Networking and Network SecurityScripting: VB, Power shell and batch file creationTechnician should also have experience with managing standards in a large, fast paced professional environment, including:Familiarity with the additional complexities in supporting a mobile work forceAdvanced knowledge of Microsoft Windows OS deployments/OS migration/identifying and troubleshooting application compatibility issuesAbility to manage and support large scale OS migrations introducing new technologies based on business needs and industry standardsCandidate must possess the following skills to be successful in the role:Excellent verbal and written communications skillsStrong teamwork and interpersonal skillsAbility to work independently without intensive oversightInitiative and ability to research problems independently, and finding the root causeEmphasis on sharing of knowledge through good communications, peer training and written documentationDevelop, organize and maintain standard operational proceduresTeam oriented, self-motivated and professionally skilled to work in a collaborative environmentMicrosoft Certification – MCSE or equivalent individual certificationsCompTIA A+ Certification or equivalent experience


Victaulic job descriptions are meant as summarizations only. They do not necessarily reflect all duties and responsibilities of a positionVictaulic is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, gender, color, religion, national origin, age, disability, veteran status, sexual orientation, genetic data, or other legally protected status.