Summary: Seeking an IT Support Specialist with a focus on SQL to provide remote and onsite IT support, troubleshoot technical issues, and assist with ERP database management.

Job Requirements:

Minimum of three years of experience providing IT support in a professional capacity

Intermediate SQL knowledge

Experience supporting ERP databases using SQL-based applications (MSSQL, BigQuery, PowerBi, LookerStudio)

Hands-on experience with installing, troubleshooting, and fixing desktops, laptops, printers, mobile devices and network devices (switches, wireless access points, firewalls, LAN, VPN)

Ability to lift/move computer equipment weighing up to 50 lbs

Experience with Microsoft Active Directory

Must pass background check & drug test

US Citizen or Green Card holder

Preferred Skills:

Experience with collaboration tools (Google Workspace)

Familiarity with virtual desktop platforms/environments

Experience in virtual system administration

Job Responsibilities:

Provide timely response to email and telephone assistance requests

Accurately log helpdesk calls and use monitoring tools to ensure uptime and network health

Visualize problems or situations abstractly for effective problem-solving

Independently respond to employee requests for support and keep them informed of resolution timelines

Implement solutions following company policies and procedures

Support the IT Manager and local site leadership team professionally

Identify user difficulties and provide specific responses

Collaborate with internal/external resources to resolve issues quickly

Develop/document Help Desk procedures for the training library

Increase personal knowledge of business/technical environment to improve first-call resolution rates

Build partnerships by demonstrating expertise and professionalism regularly

Systems Used: Paycom, ADP, Sales Force, AwardCo, Visual MFG ERP (SQL Database), Google Workspace