In a world of possibilities, pursue one with endless opportunities. Imagine Next!

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons.  Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.

Job Description:

#WEAREPARSONS

We are GROWING! We are HIRING! AND WE WANT YOU!

Ready to put your IT skills to work?

Are you great with people and have willingness to work hard to get the job done?

Parsons extensive experience in this field, combined with your emerging experience in information technology will propel your career and leadership opportunities forward. We are seeing for a versatile IT technician, enthusiastic to work in highly flexible, team-oriented environments that have exceptional communication, analytical and organizational skills.  

#weareparsons

What You Will Be Doing With US:

As the Sr. IT Support Technician under the mentorship of the IT Manager, you will be responsible, to include, but not limited to:

Install, configure, troubleshoot, repair, and test a variety of technology equipment in a multi-vendor environment to include but not limited to computer workstations, emails, and teleconferencing equipment in accordance with the Parsons policies and procedures.

Resolve issues quickly and maintain a high level of end-user confidence.

Perform software and hardware upgrades & repairs to existing equipment using current processes and provide recommendations for improvements.

Train users in accordance with the existing Knowledge Base Articles (KBA) on the proper use of hardware, software, and mobile devices.

Monitor Backups and take appropriate corrective action whenever necessary.

Monitor end user asset performance and take appropriate proactive corrective action whenever necessary.

Identifies potential problems and understands when problems exist without being prompted.

Works individually, actively participates on integrated teams.

Responsible for investigating various computer hardware and software issues independently and with the assistance of peers, vendors, and manufacturer support.

Analyzes root causes and resolves issues.

Ability to work after hours or weekends on an as needed basis to provide support which includes the ability to be on-call for emergency support.

What We Need from You:

US Citizenship is required

Associate Degree with 3+ years of experience.

Additional years of relevant experience will be considered in lieu of a degree.

4+ years of experience working with PC Hardware and Software

Proficient in current Microsoft technologies including software, operating systems, group policy, etc.

Must be customer oriented with the ability to Solve customer problems in a timely manner and informing the customer of problem resolution in a clear manner

Experience installing, configuring, and troubleshooting hardware, software, and peripherals.

Experience working in a team-oriented, collaborative environment

Hands-on experience in troubleshooting Microsoft Office Suite 2016 (Outlook, Visio, Project, etc.) and Microsoft Windows (7, 8.1, 10) with the end users

Demonstrated ability to work independently to perform responsibilities effectively and efficiently

Demonstrate strong analytical and problem-solving skills

Ability to communicate technical concepts to technical and non-technical audiences.

Aptitude and enthusiasm for learning and teaching new technologies

Ability to establish and maintain productive working relationships with all levels of staff and the customer

Collaborative, works as part of a team to successfully achieve common goals

Empathetic and Passionate about helping others

Actively Listens and can quickly distill provided information and insights

Conscientious, organized, and dependable; always meets deadlines and commitments

A passion for quality and excellence

These Qualifications Would Be Nice to Have:

Experience with Mac products

Initiative-Driven, pursuing goals beyond what is required or expected

Experience working in agile environment utilizing JIRA

Technical Certifications in any one of: MCP, Dell/EMC, CompTIA A+, Network+, Server+

What You Will be a Part Of:

As the End User Technical SME will be the ambassador of Parsons helping new hires set up their computers.  You will also partner in a versatile TEAM who are highly flexible IT technician in an agile, team-oriented environments that have exceptional communication, analytical and organizational skills.  

Minimum Clearance Required to Start:

Not Applicable/None

This position is part of our Corporate team.

We’re driving the future of the national security and critical infrastructure markets. Our employees work in a close-knit team environment to find new, innovative ways to deliver smart solutions that are used and valued by customers around the world. By combining unique technologies with deep domain expertise across cybersecurity, missile defense, space, connected infrastructure, transportation, smart cities, and more, we're providing tomorrow's solutions today.

Salary Range: 

$25.34 - $44.33

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!

Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company’s core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ+.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!