Reference PE002919 Location Eastern Cape, Port Elizabeth Salary Interval Monthly Package None-negotiable Description Our client in the IT industry based in Port Elizabeth is currently looking to employ an IT Support Technician.

Requirements:
Proven experience as IT Support Technician or relevant position, Minimum 3 years. Excellent diagnostic and problem-solving skills. Windows Server and AD experience. In depth knowledge of Office 365 (Exchange, SharePoint, etc). Networking (Planning, Implementing, Configuring and Troubleshooting). NAS and Backups. In depth understanding of diverse computer systems, networks and CCTV systems. Degree in Computer Science, engineering, or relevant field Certification will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional) Valid Drivers Licence, Clear criminal record. CompTIA A+, N+ S+, and CCNA / CCNP preferred.  
Responsibilities and expectations but not limited to:
Manage all SLA and ad hoc client requirements and tickets within agreed timeframes. Technical role, will be performing 1st and 2nd tier technical support function, while managing senior end user communications and relationships. Identify possible client leads and escalate to Manager as needed. Set up workstations with computers and necessary peripheral devices (routers, printers etc.). Develop and maintain local networks in ways that optimise stability and performance. Perform troubleshooting to diagnose and resolve problems. Create and maintain documentation on IT manuals and procedures. Supervise and perform installations of all data network and CCTV systems. Maintain records/logs of repairs and fixes and maintenance schedule. Define hardware and network requirements. Install well-functioning LAN/WAN and other networks and manage components. Offer timely technical support. Liaison with suppliers and clients. Travel to client sites.  
If you do not hear from us within two weeks of applying, you may assume that your application was unsuccessful.