Description We are looking for an IT Support Technician 2 to join our team in New Haven, Connecticut. In this role, you will manage the complete desktop computing environment of a client department, maintain and update software and hardware inventories, and provide comprehensive support to clients, including training and emergency assistance. Responsibilities: • Overseeing a client department's desktop computing environment, ensuring smooth operation and integration of network and software products. • Setting up and managing departmental units in Active Directory, which includes analyzing and implementing group policy needs. • Keeping software up-to-date by conducting proactive site visits and maintaining an inventory of installed operating systems and application software. • Managing and maintaining computer hardware and peripherals, including recommending replacements and dealing with vendors for the acquisition of computer products. • Installing and coordinating repairs for a variety of computing devices and peripherals, both on the desktop and network attached. • Responding to both emergency and routine calls for computer assistance, supporting core services such as email, scheduling and backup systems, as well as client-specific applications. • Documenting all reported problems and actions taken to resolve them. • Providing support and training to clients in the use of their desktop equipment. • Analyzing, recommending, and implementing work-group computing solutions to meet departmental needs. • Training other support technicians and completing technical projects such as testing hardware and software products. Requirements • Proficiency in Microsoft applications is necessary. • Solid understanding of Active Directory is required. • Familiarity with Computer Hardware is a must. • Experience in Deskside Support is crucial. • Knowledge of Mac Computers is essential. • Ability to perform Basic Troubleshooting is required. • Skills in Network Troubleshooting are a must. • Proficiency in Hardware Troubleshooting is critical. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .