IT Support Technician Job Locations US-AL-Tallassee Requisition # 2024-44984 Category Information Technology Shift / Hours Regular Company Overview

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

 

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, and Asia.

Job Description

WHAT YOU WILL BE DOING

Under general supervision, the IT Support Technician monitors and responds to moderately complex technical control facility hardware and software problems utilizing a variety of testing tools and techniques for operating multiple local area networks.

General Office support of workstationsBreak Fix, Warranty repair coordinationNew Employee setup / ImagingSets up individual users’ computers on a network. Sets up multiple peripheral devices.Workstation RefreshAssist with loading software, configuring.Assist with ordering hardware peripherals / software as neededAssist Business initiatives as needed.WarehouseZebra PrintersForklift PrintersScan GunsCustomer ServiceCall Center and associated tools and software.Local shared database (on desktop) Legacy/Local appLoad / configure software for team.PrintersHealth MonitoringManaging HP Printer Support and refresh activitiesEnd user print mapping / driversNetwork Infrastructure.Hands and eyes for corporate server team as needed.Able to troubleshoot / report incidents identify the root cause of network errors and work to prevent recurrence.Server Infrastructure.Hands and eyes for Richardson server team as needed.Monitors backs up file server data.Manage print queuesSecurityManage badge access (Partial)Provides primary interface with vendor support service groups or provides internal analysis and support to ensure proper escalation during outages or periods of degraded system performance.May function as lead position providing guidance and training for less experienced technicians.Must have a strong grasp of computer security and policies.Solid analytical interpersonal, customer focus, l and communication skills required.

#LI-RM1

 

 

#LI-Hybrid

#LI-Hybri

Qualifications

WHAT WE ARE LOOKING FOR

Bachelor's degree is preferred, but equivalent education and relevant experience will also be considered.Requires at least 2 years of related experience.Familiarity with a wide range of software and hardware diagnostic tools.Demonstrates knowledge of network components, relationships, and configuration.Must be able to resolve network incidents, identify the root cause of network errors, and work to prevent recurrence.Must have a strong grasp of computer security.Strong analytical, interpersonal, and communication skills are required.

WHAT WE OFFER

 

At Lennox, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within the organization. This position is ideal for anyone looking for a diverse working environment with long term growth possibilities. Lennox offers employees a variety of flexible work options, as outlined in Lennox's FlexWork guidelines, including the potential opportunity for remote work for select positions. This role is currently designated as option for up to 2 business days/week of remote work.

 

BENEFITS

Competitive base salaryExcellent medical plans designed to support healthy lifestylesMental and financial health programsCompany Pension Plan with company matchingEmployee stock purchase programCommunity involvement opportunitiesRobust employee assistance programAnd much, much more!

 

WE VALUE DIVERSITY

 

Here at Lennox, we believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.

Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.