Primary Purpose:

 

The primary responsibility of the IT Support Technician is to provide repair assistance for Chromebooks, laptops, desktops, iPads, and third-party tablets, including inventory responsibilities.

  

 

QUALIFICATIONS:

                                                   

High School Diploma or GED Six months or more of related technical experience Chromebook/Desktop/Laptop/iPad certification is required within 1 year of hire or ineligible for a promotion to a campus Technology Specialist I

 

Preferred:

 

Associate degree in a technical area from an accredited college or university

 

                                               

SPECIAL KNOWLEDGE/SKILLS:

 

Experience troubleshooting and repairing hardware and software issues on a variety of devices such as computers, laptops, tablets, and mobile devices Familiarity with operating systems, including Windows, macOS, iOS, and Android Experience in setting up and configuring hardware and software for end-users Understanding of security best practices and protocols to protect systems and data Strong communication skills to interact effectively with end-users and other team members Recognize, address, and complete all assigned tickets per the currently established Service Level Agreement

MAJOR RESPONSIBILITIES AND DUTIES:

 

Conduct repairs and troubleshooting for Chromebooks, laptops, desktops, and iPads Utilize ticketing systems to manage and respond to technical support requests efficiently Adhere to the necessary procedures for device repairs Sometimes assist the Campus Technology Specialist with maintaining the cleanliness of data closets at their respective campus(es) Assist in the deployment and support of hardware and software at designated campuses Assist the Asset Management team in performing district audits Perform inventory control duties as necessary

 

Communication:

· Maintain confidentiality of privileged and sensitive information when received and distributed to appropriate designees as directed by the Director of Technology

· Provide outstanding customer service

· Maintain good judgment and decision-making when dealing with supervisors, co-workers, employees, students and parents, vendors, and the general public

 

Equipment Used:

Computer, printer, copier, telephone, scanner, bar code scanner, and fax machine

 

Supervisory Responsibilities:

None

 

240-day calendar

Shift Type: Full Time

*Salary Commensurate with experience

*Job cant be completed remotely