Overview With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets. WHY JOIN US We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include: Competitive pay Medical, Dental, Vision and Prescription coverage Paid vacation and holidays 401(K) match Life insurance, AD&D and long-term disability Tuition reimbursement Opportunities available nationwide Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more Pet Insurance Legal Plan, and ID Theft Protection Responsibilities Responsibilities: · Answer help desk calls for corporate office as well as off-site locations · Using call tracking system, record all incidents and problem resolutions, keeping the customer informed during the process · Resolve Level 1 and 2 issues directly · Investigate and resolve computer hardware, software problems and LAN/desktop problems · Perform hardware and software installations · Interact with outside vendors to resolve computer or printer problems Qualifications Experience, Knowledge & Skills Required: · Excellent communication skills · Good team work ethic · Experience with Microsoft networks · Excellent computer hardware and software knowledge (Windows XP and Microsoft Office Products) · Ability to learn new systems quickly · Experience with troubleshooting Citrix Presentation Server Clients · General Knowledge and some experience using Help Desk software Requirements: · Minimum 3 years helpdesk experience; · Strong hardware/software skills; · experience troubleshooting network connectivity issues Join Us Today, there are 26 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth! Connect with us on Facebook and Twitter. Coolsys is an EEO/AA Employer.  All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.   Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.