IT Support Technician
Four Hands
IT Support Technician
DescriptionHeadquartered in Austin, Texas, Four Hands is the leading global designer and wholesaler of lifestyle home furnishings. We design, manufacture, and distribute our products and support the growing needs of large retail chains, e-commerce businesses, independent regional stores, and interior designers. Four Hands has received numerous recognition and accolades, including ranking in the Inc. 5000 list 13 times and being one of Austin’s Top Workplaces for 2018, 2021, and 2022 which couldn’t have been possible without our employees.
\nOur Employees matter and so do their careers at Four Hands, we know that our employees are our greatest strength. We strive to support and create an all-inclusive learning environment to equip our employees with the knowledge, skills, and abilities that will help foster their personal and professional attributes. Valuing the whole person is what Four Hands is all about.
\nWe are seeking an IT Support Technician who will provide first-line support to internal users via messages, emails, calls, and in-person requests for all initial troubleshooting of network, hardware, and software issues. This role will also own device management and imaging and exhibit a strong focus on customer service and timely resolutions.
In This Role\nCreate new tickets for issues and requests; working to resolve existing tickets in the queue with thoroughly documented notes\nTroubleshoot first-line issues and partner with broader IT team for escalated issues \nFollow documented processes, collaborate with the team to improve workflows, and create additional internal and user-facing documentation as needed\nRegularly follow up with end users on open tickets and communicate resolutions on closed items to ensure service level agreements are met\nPartner with People & Culture by setting up new employee accounts, email addresses, and permissions/access to ensure a smooth onboarding process\nImage and configure new computers and devices for new hires\nManage the offboarding process, including deactivating accounts, backing up data, and retrieving company assets\nCreate and deploy system images for new and existing hardware\nMaintain an accurate inventory of all IT assets, including computers, peripherals, and software licenses\nTrack and document assignment of equipment through its lifecycle\nUphold our Core Values and be a valuable member of the Four Hands team \nOther duties as assigned by management \n
The Ideal Person\nAssociate degree in Information Technology, Computer Science, or a related field, or equivalent experience is required\nBasic understanding of Windows OS, Macintosh a plus, and Microsoft Azure\nExperience with help desk ticketing systems is a plus\nFamiliarity with imaging tools and inventory management software is preferred \nStrong problem-solving skills and attention to detail\nExcellent communication and interpersonal skills\nAbility to work independently and as part of a team\n
Department: Technology
Employment Type: Full Time
Location: Austin, Texas
DescriptionHeadquartered in Austin, Texas, Four Hands is the leading global designer and wholesaler of lifestyle home furnishings. We design, manufacture, and distribute our products and support the growing needs of large retail chains, e-commerce businesses, independent regional stores, and interior designers. Four Hands has received numerous recognition and accolades, including ranking in the Inc. 5000 list 13 times and being one of Austin’s Top Workplaces for 2018, 2021, and 2022 which couldn’t have been possible without our employees.
\nOur Employees matter and so do their careers at Four Hands, we know that our employees are our greatest strength. We strive to support and create an all-inclusive learning environment to equip our employees with the knowledge, skills, and abilities that will help foster their personal and professional attributes. Valuing the whole person is what Four Hands is all about.
\nWe are seeking an IT Support Technician who will provide first-line support to internal users via messages, emails, calls, and in-person requests for all initial troubleshooting of network, hardware, and software issues. This role will also own device management and imaging and exhibit a strong focus on customer service and timely resolutions.
In This Role\nCreate new tickets for issues and requests; working to resolve existing tickets in the queue with thoroughly documented notes\nTroubleshoot first-line issues and partner with broader IT team for escalated issues \nFollow documented processes, collaborate with the team to improve workflows, and create additional internal and user-facing documentation as needed\nRegularly follow up with end users on open tickets and communicate resolutions on closed items to ensure service level agreements are met\nPartner with People & Culture by setting up new employee accounts, email addresses, and permissions/access to ensure a smooth onboarding process\nImage and configure new computers and devices for new hires\nManage the offboarding process, including deactivating accounts, backing up data, and retrieving company assets\nCreate and deploy system images for new and existing hardware\nMaintain an accurate inventory of all IT assets, including computers, peripherals, and software licenses\nTrack and document assignment of equipment through its lifecycle\nUphold our Core Values and be a valuable member of the Four Hands team \nOther duties as assigned by management \n
The Ideal Person\nAssociate degree in Information Technology, Computer Science, or a related field, or equivalent experience is required\nBasic understanding of Windows OS, Macintosh a plus, and Microsoft Azure\nExperience with help desk ticketing systems is a plus\nFamiliarity with imaging tools and inventory management software is preferred \nStrong problem-solving skills and attention to detail\nExcellent communication and interpersonal skills\nAbility to work independently and as part of a team\n
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