Description • Break/fix support (ServiceNow Incidents) o OS issues o Application issues  Reinstallation  May require working directly with app support teams if reinstallation doesn’t fix issues o Teach/train customers o Replace broken hardware with redeploy or new hardware depending on what is budgeted • Move, Adds, Changes (ServiceNow REQ and projects) o Move existing equipment  May require making data jacks live and configuring VLANs o Install new equipment for growth purposes  May require making data jacks live and configuring VLANs o Remove old equipment that is no longer needed  May require terminating data jack connections o Install newly requested software o Remove software that is no longer needed Skills Desktop, Windows 10, Active directory, Support, Troubleshooting, Customer service, Technical support, Windows, Hardware, ServiceNow, ITIL Top Skills Details Desktop, Windows 10,Active directory, Support, Troubleshooting, Customer service, Technical support, Windows, Hardware Additional Skills & Qualifications Qualities that would make someone successful: • Friendly • Can prioritize work effectively • Excellent written and verbal communication o Both with customers and those in the department (Co-workers and leadership) • Customer Service driven • Self-starter • Can work independently with little supervision • Quick learner • Reliable Experience Level Expert Level Pay and Benefits The pay range for this position is $18.00 - $22.00 • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in New Ulm,MN. Application Deadline This position will be accepting applications until Jan 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.