Top Skills' Details 1. IT Support Experience (1+ years): Should have supported IT and Technology in an enterprise environment, preferably phone and remote user support but also in person is sufficient as well. 2. Customer Service experience (1+ years): interfacing with customers and handling issues and solving problems for users and customers. Also ability to learn and retain information. 3. Windows/Outlook (1+ years): Preferably enterprise (500+ users) supporting traditional Microsoft office suite technology, as well as Windows operating Systems (Windows 10), hardware/software. A+ certification is a good measure for their environment. Looking for a level1 and 2, IT Support technician for an ongoing contract within their enterprise IT team, supporting operational (and occasionally project needs) for their smaller manufacturing plant in Muscatine, IA. This contract will replicate a full-time opportunity, will be a long-term position with benefits, PTO etc. On a day-to-day basis this technician will be assisting the end users on site with issues related to hardware, software, Office 365, mail, passwords, functionality and general enterprise support for Windows Enterprise, Microsoft Office Suite, and other various manufacturing related technology. This technician will be taking on the bulk of the L1 Service Desk calls and freeing up other technicians for project based work (upgrades, implementations etc.) Will be either first or second shift (4pm-Midnight, M-F) Day-day responsibilities: - Primarily Service Desk and Desktop support for local users, mostly written ticket requests responding to a shared queue. - End Users are factory and office workers at the Muscatine IA location (400 Employees) - Most calls go to Help Desk at Greene, and are rerouted to this location. Nice-to-haves: ○ Familiarity with ServiceNOW (3C Logic)** ○ TeamViewer (remote control of users PC) ○ Project Experience ○ Desktop Support, Deployment, Imaging, Hardware replacements, Swaps etc. Example issues: - "My outlook isn't working" - "Need a computer upgrade" - Devices aren't working in the field - "My mouse isn't working" - Basic PC troubleshooting, then of they can't fix it then escalate to the next level - Capable of putting "Guns" onto the wireless network and program it (follow steps) - Troubleshoot a printer- "it's not working and if follow instructions" - TeamViewer - remote control access to user computers. End Users: ○ Warehouse Workers - Terminals (PC + 3 pieces of software), specialized guns, & Printers (industrial/label printers) ○ Office Workers (Sales/Engineering/Accounting) - PCs, Hardware/Software, Outlook, Headsets (2), VPN connection, reset passwords, onboarding guests for presentations-setup temp passwords etc. Work Environment: ○ Production areas that require hard-hat, safety glasses, hearing protection, ○ Steel toe boots (not provided) - can obtain later because they're not common ○ There is another resource on-site to mentor and teach-- ○ Dress Code - jeans are 100% acceptable (warehouse environment). ○ Uncomfortable going up a lift, they don't force them to do it. ○ Might get dirty --- need to be okay with it. ○ Winter - if roads are bad/inclement then not required to come in. If remote, can log hours. - Be able to Lift 45lbs (OSHA) Pay and Benefits The pay range for this position is $17.00 - $23.00 • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Muscatine,IA. Application Deadline This position will be accepting applications until Jan 29, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.