General Atomics (GA), and its affiliated companies, is one of the world’s leading resources for high-technology systems development ranging from the nuclear fuel cycle to remotely piloted aircraft, airborne sensors, and advanced electric, electronic, wireless and laser technologies.

Under general direction, this position provides technical support for the installation, repair, and preventive maintenance of client computers and related systems including a variety of peripheral devices. Performs moderately complex installations, upgrades, and backups of software and hardware.  Determines the method and procedure for resolving routine software and hardware failures. May identify network issues that relate to client computers. Provides technical information, prioritizes, and determines appropriate action on routine request from all levels of employees. Must be adaptable and comfortable with change in a dynamic environment. 
 
DUTIES AND RESPONSIBILITIES: 
Under general direction with instructions for new work or special assignments:  Self manages ticket queues priorities and leverage dashboards to provide timely support while effectively prioritizing ticket workloads Maintain accurate status, and notes pertaining to all tickets in queues. Installs, repairs, and performs preventive maintenance on a variety of moderately complex client computers and peripheral devices. Sets up and tests client computer systems, peripherals, and software, including operating systems. Provides general hardware, software, and network support to users, including user training and assistance. Guides users experiencing difficulties with client computers, peripherals, or software, either through in-person or remote support.  Work parallel project efforts when necessary Maintains inventory accuracy by updating asset records and statuses, in accordance to asset status and movement  Identifies, reports and collaborates with team members and external departments to resolve issues. Interfaces with vendors to resolve hardware/software issues. Supports service desk (tier 1) operations through collaboration, creating and maintaining documentation and adequate ticket hygiene. Rotating after hours on-call support. May use a vehicle to pick up or deliver hardware and software. Responsible for observing all laws, regulations, and other applicable obligations wherever and whenever business is conducted on behalf of the Company, and ensuring compliance with physical, digital, and cyber security standards. Expected to work in a safe manner in accordance with established operating procedures and practices. Other duties as assigned or required. 
We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply.