IT Support Technician
Four Hands
IT Support Technician
DescriptionJoin one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.\n
Consistently ranked on the Inc. 5000 list of fastest-growing companies, we’ve also been voted as one of Austin’s Top Workplaces in 2021, 2022, 2023 and 2024 by Austin American-Statesman.
\nWe invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way.\n
Headquartered in Austin, Texas, with showrooms in High Point and Las Vegas, we have additional offices in China, India, Indonesia, Mexico and Vietnam.
\nWe are seeking an IT Support Technician who will provide first-line support to internal users via messages, emails, calls, and in-person requests for all initial troubleshooting of network, hardware, and software issues. This role will also own device management and imaging and exhibit a strong focus on customer service and timely resolutions.
In This Role\nCreate new tickets for issues and requests; working to resolve existing tickets in the queue with thoroughly documented notes\nTroubleshoot first-line issues and partner with broader IT team for escalated issues \nFollow documented processes, collaborate with the team to improve workflows, and create additional internal and user-facing documentation as needed\nRegularly follow up with end users on open tickets and communicate resolutions on closed items to ensure service level agreements are met\nPartner with People & Culture by setting up new employee accounts, email addresses, and permissions/access to ensure a smooth onboarding process\nImage and configure new computers and devices for new hires\nManage the offboarding process, including deactivating accounts, backing up data, and retrieving company assets\nCreate and deploy system images for new and existing hardware\nMaintain an accurate inventory of all IT assets, including computers, peripherals, and software licenses\nTrack and document assignment of equipment through its lifecycle\nOther duties as assigned by management \nUphold our core values and be a valuable member of the Four Hands team:\nBe open and honest\nReach for excellence\nAct with responsibility\nValue the whole person\nEnjoy the journey\n\n\n
The Ideal Person\nAssociate degree in Information Technology, Computer Science, or a related field, or equivalent experience is required\nBasic understanding of Windows OS, Macintosh a plus, and Microsoft Azure\nExperience with help desk ticketing systems is a plus\nFamiliarity with imaging tools and inventory management software is preferred \nStrong problem-solving skills and attention to detail\nExcellent communication and interpersonal skills\nAbility to work independently and as part of a team\n
Department: Technology
Employment Type: Full Time
Location: Austin, Texas
DescriptionJoin one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.\n
Consistently ranked on the Inc. 5000 list of fastest-growing companies, we’ve also been voted as one of Austin’s Top Workplaces in 2021, 2022, 2023 and 2024 by Austin American-Statesman.
\nWe invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way.\n
Headquartered in Austin, Texas, with showrooms in High Point and Las Vegas, we have additional offices in China, India, Indonesia, Mexico and Vietnam.
\nWe are seeking an IT Support Technician who will provide first-line support to internal users via messages, emails, calls, and in-person requests for all initial troubleshooting of network, hardware, and software issues. This role will also own device management and imaging and exhibit a strong focus on customer service and timely resolutions.
In This Role\nCreate new tickets for issues and requests; working to resolve existing tickets in the queue with thoroughly documented notes\nTroubleshoot first-line issues and partner with broader IT team for escalated issues \nFollow documented processes, collaborate with the team to improve workflows, and create additional internal and user-facing documentation as needed\nRegularly follow up with end users on open tickets and communicate resolutions on closed items to ensure service level agreements are met\nPartner with People & Culture by setting up new employee accounts, email addresses, and permissions/access to ensure a smooth onboarding process\nImage and configure new computers and devices for new hires\nManage the offboarding process, including deactivating accounts, backing up data, and retrieving company assets\nCreate and deploy system images for new and existing hardware\nMaintain an accurate inventory of all IT assets, including computers, peripherals, and software licenses\nTrack and document assignment of equipment through its lifecycle\nOther duties as assigned by management \nUphold our core values and be a valuable member of the Four Hands team:\nBe open and honest\nReach for excellence\nAct with responsibility\nValue the whole person\nEnjoy the journey\n\n\n
The Ideal Person\nAssociate degree in Information Technology, Computer Science, or a related field, or equivalent experience is required\nBasic understanding of Windows OS, Macintosh a plus, and Microsoft Azure\nExperience with help desk ticketing systems is a plus\nFamiliarity with imaging tools and inventory management software is preferred \nStrong problem-solving skills and attention to detail\nExcellent communication and interpersonal skills\nAbility to work independently and as part of a team\n
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