Job Descriptions: Bard Manufacturing Company, Inc., a leader in the HVAC industry, has an opening for an IT Support Technician at our Corporate office in Bryan, OH. For over 110 years, Bard Manufacturing Company has been a family owned and operated company, leading the HVAC industry in the modular, classroom, equipment shelter, and other light commercial markets. With production facilities in Ohio, Georgia, and Mexico, we service our customers both nationwide and internationally by designing and manufacturing cutting-edge engineered products. Role Overview: The IT Support Technician is an operational technical support role focused on providing comprehensive IT assistance across the organization. This position is responsible for day-to-day technical support, system maintenance, and user assistance. The role combines hands-on technical work with user training and documentation, ensuring smooth operation of IT systems and positive user experiences. Key Responsibilities: + Identify and initiate resolutions to user problems and concerns associated with IT equipment and software. + Plan and coordinate the purchase, installation and implementation of IT equipment and software according to department standards and procedures. + Perform hardware and software installations, configurations and updates as needed. + Perform basic network troubleshooting. + Verify daily and monthly system backups. + Maintain IT software and equipment registration and inventory to provide upgrades as necessary and ensure appropriate security levels are maintained. + Uphold the enterprise policy guidelines as well as recommend new and improved guidelines to ensure compatibility and better service for all users. + Maintain current technical expertise in the rapidly changing area of IT and utilize state-of-the-art techniques when implementing IT solutions. + Recognize and identify potential areas where existing policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion. + Fulfill departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation or education. + Maintain a positive working relationship with all departments to optimize working relationships and communication. + Assist users with company-approved AI tools and platforms + Support implementation of AI-enhanced help desk solutions + Participates in the team’s weekend on-call rotation, providing critical technical support and emergency response outside standard business hours + All other duties, as assigned. Required Experience: The Ideal Candidate Will Have: + An Associate’s degree in Computer Science or related field is required and 2 years of previous experience in IT. + Software troubleshooting for Microsoft Windows including system restore, driver rollback, safe mode, UEFI/BIOS, regedit, and event viewer. + Software troubleshooting for Microsoft Office and various other business programs. + Experience repairing, installing, and setting up equipment including laptops, desktops, printers and scanners. + Experience with Intermec/Honeywell handheld barcode scanners. + Experience with Zebra industrial printers + Networking knowledge and troubleshooting. + Network Cable Management + CompTIA A+ Certification + Ability to work successfully with limited supervision + Excellent customer service skills + Strong written and oral communication skills Keyword: IT Support Technician From: Bard Manufacturing