Description Provide excellent customer service and level 1 technical support as a member of our Service Desk team. Serving as the initial point of contact within our IT Department, you will gather and analyze information about the reported issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem. Leverage Knowledge Base articles and SOP’s to resolve known issues. Escalate to Level 2 and Level 3 support when needed. Manage break/fix, software/hardware configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services) for end user compute technology. Effectively communicate with business associates and provide solutions to technical issues. Accurately log detailed activities, track calls/requests in ticketing system Assists associates with the installation, configuration, and ongoing usability of hardware, software and peripheral equipment within established standards and guidelines. Provide Hardware troubleshooting/Support Imaging devices Providing support and resolving "stuck sessions" that end users are encountering. Skills Help desk, Troubleshooting, Windows 10, Active directory, imaging, Hardware, Technical support, Phone support, Office 365, Customer service, Help desk support, O365, Desktop, Ticketing system, Password reset, Microsoft office Additional Skills & Qualifications Additional qualifications requested from candidates are below. Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer’s issues. Strong troubleshooting skills Excellent verbal, written and/or interpersonal communication skills Advanced level experience and working knowledge with a minimum of three of the following: computer hardware, Windows operating systems, Microsoft Office, Microsoft Active Directory, VDI, telephony, desktop imaging, hardware provisioning and remote user access. Familiarity with Remote/Home office support challenges Customer service, effective communication, soft skills and team interaction are critical to the success of this position This role will need individuals to be "on call" there is a rotation that the team uses and the expectation is to have these individuals eventually grow into the on call rotation. Hours of support are between 6:00am and 5:00pm and candidates can expect a 8 hour work day with a hour lunch. Candidates who has experience with an IT administration Console & scripts will be a bonus. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Appleton,WI. Application Deadline This position is anticipated to close on Feb 22, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.