We are seeking a dedicated IT Support Technician to join our team in providing exceptional technical support within our healthcare organization. The ideal candidate will possess a robust blend of technical expertise and soft skills, ensuring a secure and efficient IT environment while delivering excellent customer service. This may include diagnosis and troubleshooting of all organizational software, hardware, and mobile devices. They are an escalation point for level 1 techs. Position may be assigned to any Atlantic Health facility, and hours may be modified at the discretion of Information Technology Management as necessary to provide 24/7 customer support. Responsibilities Uphold our commitment to customer service excellence, acting as an ambassador of the department in a professional manner   Experience leading projects from inception to completion, ensuring timely delivery and adherence to quality standards   Strong knowledge of end-user computing, network-based PC/workstation systems, and hardware    Collaborating/mentoring with other members of the IT team to develop and implement new technologies   Follow Problem Management workflows to solve complex incidents and be a key stakeholder in problem resolution and knowledge sharing   Respond to requests for technical assistance, providing first level technical support and timely resolution or escalation of hardware and software issues   Ensure data security and compliance with healthcare regulations  Basic understanding application, and end user workflows   Strong consultative and communication skills  Strong analytical abilities and decisiveness  Responsible for maintaining and implementation of end user technology life cycle management processes including technology procurement, refresh, and disposition  Perform basic to moderate configuration and repair of end user equipment, peripherals and mobile devices  Responsible for partnering with the business units supported to understand the business impact of support issues  Restoration and migration of user data  Video Conference room equipment support and meeting support  Potential after-hours support requirements  Train end users on technology best practices   Respond to all email, phone calls and service assignments in a timely manner   Responsible for owning and supporting various applications in the CMDB   Responsible for managing assets information, validation and conducting audits in the CMDB  Associate degree (preferred) or equivalent work experience Microsoft Certification(s), or other IT related certifications preferred Networking: Basic understanding in networking concepts to manage the growing network infrastructure within healthcare facilities Cybersecurity: Demonstrated skills in cybersecurity to protect patient information and healthcare systems Cloud Services: Basic understanding of cloud services and virtual desktop infrastructures, such as VDI and Citrix, as healthcare moves more services to the cloud Soft Skills: Strong communication skills to explain technical issues in layman’s terms and active listening to understand user needs Continuous Learning: A commitment to continuous learning and adapting to new technologies and software updates ABOUT US At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include: + Morristown Medical Center, Morristown, NJ + Overlook Medical Center, Summit, NJ + Newton Medical Center, Newton, NJ + Chilton Medical Center, Pompton Plains, NJ + Hackettstown Medical Center, Hackettstown, NJ + Goryeb Children's Hospital, Morristown, NJ + CentraState Healthcare System, Freehold, NJ + Atlantic Home Care and Hospice + Atlantic Mobile Health + Atlantic Rehabilitation We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners. We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades: + 100 Best Companies to Work For ® and FORTUNE® magazine for 15 years + Best Places to Work in Healthcare - Modern Healthcare + 150 Top Places to work in Healthcare - Becker's Healthcare + 100 Accountable Care Organizations to Know - Becker's Hospital Review + Best Employers for Workers over 50 - AARP + Gold-Level "Well Workplace": Wellness Council of America (WELCOA) + One of the 100 Best Workplaces for “Millennials” Great Place to Work® and FORTUNE® magazine + One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine + Official Health Care Partner of the New York Jets + NJ Sustainable Business EEO STATEMENT Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.