We are seeking a dedicated IT Support Technician to join our team in providing exceptional technical support within our healthcare organization. The ideal candidate will possess a robust blend of technical expertise and soft skills, ensuring a secure and efficient IT environment while delivering excellent customer service. This may include diagnosis and troubleshooting of all organizational software, hardware, and mobile devices. They are an escalation point for level 1 techs. Position may be assigned to any Atlantic Health facility, and hours may be modified at the discretion of Information Technology Management as necessary to provide 24/7 customer support. 

Responsibilities 

Uphold our commitment to customer service excellence, acting as an ambassador of the department in a professional manner   

Experience leading projects from inception to completion, ensuring timely delivery and adherence to quality standards  

Strong knowledge of end-user computing, network-based PC/workstation systems, and hardware   

Collaborating/mentoring with other members of the IT team to develop and implement new technologies  

Follow Problem Management workflows to solve complex incidents and be a key stakeholder in problem resolution and knowledge sharing   

Respond to requests for technical assistance, providing first level technical support and timely resolution or escalation of hardware and software issues  

Ensure data security and compliance with healthcare regulations  

Basic understanding application, and end user workflows   

Strong consultative and communication skills  

Strong analytical abilities and decisiveness  

Responsible for maintaining and implementation of end user technology life cycle management processes including technology procurement, refresh, and disposition  

Perform basic to moderate configuration and repair of end user equipment, peripherals and mobile devices  

Responsible for partnering with the business units supported to understand the business impact of support issues  

Restoration and migration of user data  

Video Conference room equipment support and meeting support  

Potential after-hours support requirements  

Train end users on technology best practices  

Respond to all email, phone calls and service assignments in a timely manner  

Responsible for owning and supporting various applications in the CMDB  

Responsible for managing assets information, validation and conducting audits in the CMDB