Job Title: IT Support Technician II
Pay Rate: Up to $30.34/hr DOE
Location: Englewood, CO
ZIP Code: 80112
Start Date: Right Away
Job Type: Contract
Schedule: Eligible for Hybrid
Keywords: #ITSupportTechnician #ITjobs

JOB RESPONSIBILITIES:
* Responsible for the setup, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware, software, networking, and other computer-related technologies and peripherals.
* Provide basic network support ensuring desktop and other networked peripherals full connectivity
* Perform preventative maintenance and setup for a variety of computer related equipment and locations, including audio-visual conferencing systems and conference rooms.
* Investigate information, network, and communications needs of employees and make recommendations regarding software and hardware purchases to meet those needs.
* Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction.
* Address/resolve IT incidents/service request and/or escalate to the appropriate upper Tier IT teams when necessary; promptly enter / prioritizes/track/ monitor/ update and follow-up/ close all tickets received via the IT Service Desk tracking system, telephone calls and/or SNC personnel 'walk-ups'.
* Support organizational efforts and maintaining policies and procedures in the IT Department.
* Assist with the creation and maintenance of local site IT systems documentation.

REQUIRED QUALIFICATIONS:
* Associate's Degree in a related field of study with 2 or more years of relevant experience
* Higher education may substitute for relevant experience OR
* Relevant experience may be considered in lieu of required education
* Customer/solution ownership, an overall drive for excellence.
* Team focused with the capacity for knowledge sharing
* Strong written and verbal communication skills with end users
* Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
* Ability to understand user and business needs and translate to technical solutions
* Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals
* Comprehensive troubleshooting skills of industry standard hardware and software products/services

If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com
EOE/F/M/Disability/Veterans