Description We are offering an opportunity for an IT Support Technician II to join our team in Walker, Michigan. This role is pivotal in ensuring the seamless operation of our IT systems and providing superior support to our internal users. The IT Support Technician II will be responsible for help desk support, infrastructure management, hardware troubleshooting, and peripheral installations. Responsibilities: • Provide user support and issue resolution via phone, email, chat, and ticketing systems. • Handle incident management effectively. • Offer hardware and software support to ensure smooth operations. • Manage user accounts and access control to maintain security. • Oversee asset management for an organized IT environment. • Lead projects related to telecommunication, audio/visual (AV), handheld terminal, and printer deployment. • Research, recommend, implement, and maintain audio/visual (AV) solutions. • Install and maintain Windows-based servers, various operating systems, software applications, and hardware components. • Troubleshoot and maintain PCs, laptops, and printers to ensure optimal performance. • Collaborate with others to solve problems and meet deadlines while managing multiple projects. Requirements • Minimum of 3 years of experience as an IT Support Technician or in a related role. • Proficient in Cisco Technologies and Citrix Technologies. • Familiarity with Mac Computers and Microsoft systems. • Experience with Active Directory and Computer Hardware. • Knowledge of Configuration Management. • Comptia A+ certification is a must. • Proficiency in MS Office 365. • Understanding of ITIL - IT Infrastructure Library. • Possession of Cisco CCNA and Network+ certifications. • Experience in Deskside Support. • Familiarity with Network Printers and Printer Hardware. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .