IT Support Technician (PC Technician 1) - Temporary *** This is a full-time temporary position with the possibility of transition to a regular, full-time role (typically within three to six months). Decisions to move individuals from temp to regular are based on the individual's performance, as well as business conditions. *** About our company: The Raymond Corporation is a member of the Toyota Industries family of companies. We empower you to do great work in a company with 100 years of success, innovation and growth. Our Associates are the foundation of our continued success. If you’re innovative and enjoy the thrill of making things happen - share our vision and grow with us. About the position: We’re looking for a PC Technician to support the IT Support Desk by investigating and resolving computer software and hardware issues for Raymond's internal PC users. You will: * Provide technical support by applying knowledge of computer software, hardware, and procedures to staff in-person or via call center. * Provide escalation support to other IT members. * Respond, troubleshoot, and resolve issues in a timely manner. * Complete a detailed description of each resolution in ticketing system to reference when similar problems arise. * Perform software and hardware upgrades. * Configure new equipment with the requested software. * Test, monitor, and repair equipment. * Maintain contact with outside organizations regarding the maintenance and service of equipment. * Remain current with industry standards through internal and external training programs. * Collaborate with other team members to create support documents and improve service levels. * Provide project support for IT organization. About the schedule: This position is 1st Shift. Hours will be Monday - Friday 6:30 a.m. - 3:30 p.m. During the initial training period (anticipated to be 4-6 weeks), hours will be 8:00 a.m. – 5:00 p.m. Upon completion of training, you will be part of an on-call rotation to provide support on weekends, with potential on-site support on Saturdays and Sundays (typically no more than 6 hours per weekend and no more than 1 weekend per month). About you: * An associate's degree in a related field is preferred. * At least 3 months of related experience is preferred. * Strong communication and interpersonal skills are required to work with a variety of people and be able to describe technical information to individuals inside and/or outside the Company. * Proficient computer skills required. * Good analytical skills are required to diagnose and resolve equipment-related issues. It would be great if you had: * Inquisitiveness and openness to learn. * Experience with Microsoft Office 365 and Active Directory. * Knowledge of computer and peripheral equipment, network and computer operating systems (e.g. Windows family, Linux, and MacOS). About the total compensation package: Wage - $19.00 - $20.00 per hour, depending on qualifications of selected candidate.