Description Who we are: Pattison ID helps companies deploy their identity for maximum consistency, engagement and impact across physical and digital signage, and branded environments. Our comprehensive signage solutions, including exterior, interior, wayfinding, and digital signage, redefine how brands connect with their audiences. Our Solutions: We offer architectural, digital services, sign maintenance solutions and flexible leasing options. As one of the largest companies in our industry, with 7 manufacturing facilities, 8 sales and operations offices, and over 1,000 employees across the US and Canada, Pattison ID is committed to offering a culture where team members can achieve their unique career ambitions, while embodying our Core Values of Innovation, Delight, Dependability, Involvement and Drive. Essential Functions: What you’ll do: + Assist in the installation, configuration, and maintenance of computer hardware, software, and networks. + Monitor system performance and troubleshoot issues to ensure optimal functionality. + Provide technical support to end-users, resolving hardware and software issues promptly. + Perform routine system maintenance tasks, including updates, and patches. + Assist in the management of user accounts, permissions, and access rights. + Maintain accurate documentation of IT systems, processes, and procedures. + Collaborate with senior IT staff on various projects and initiatives. + Stay up-to-date with the latest industry trends and technologies. + Work outside of regular business hours as needed + Be on call one week per month for after-hours support, Monday to Friday, from 5 PM to 9 PM Eastern Time + Be available for occasional travel within a 2-3 hour radius around the GTA to support other locations + Supports additional projects and assignments as required. Qualifications: What you’ll need to be successful + Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. + Basic understanding of network and system administration concepts. + Familiarity with operating systems (Windows, Linux) and common software applications. + Strong problem-solving skills and attention to detail. + Excellent communication and interpersonal skills. + Ability to work independently and as part of a team. + Eagerness to learn and adapt to new technologies and challenges. + Experience with virtualization technologies, firewalls + Knowledge of cloud services (Office 365). + Basic scripting skills (e.g., PowerShell, Bash). + Familiarity with cybersecurity principles and best practices. What We offer: + 11 paid holidays + 1 Paid Floating Holiday to recognize a special day of significance to you + Generous Paid Time Off Policy + Comprehensive health, dental, and vision benefits + 401K Plan with Company matching, + Hybrid Work Model + On the job training and development + Collaborative and Inclusive work environment + Special Employee Discounts: Ripley’s Believe It or Not, Great Wolf Lodge and other destinations and services Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is constantly required to sit and use hands to operate telephone, type and operate computer and mouse. + The employee is frequently required to talk, hear, and bend and twist neck. + The employee may occasionally lift and/or move up to 10 pounds and rarely lift and/or move up to 25 pounds. + Specific vision abilities required by this job include close vision and distance vision. Pattison ID operates independently within The Jim Pattison Group, headquartered in Vancouver, and comprised of over 605 locations worldwide. The Jim Pattison Group is broadly based across the automotive, media, packaging, food sales and distribution, magazine distribution, entertainment, export, and financial industries. Qualifications Behaviors Preferred + Innovative: Consistently introduces new ideas and demonstrates original thinking + Team Player: Works well as a member of a group + Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well + Dedicated: Devoted to a task or purpose with loyalty or integrity